At ALLO, we believe people are our biggest asset. Our team brings the ALLO mission to life because as local members of each community, we live, work, play, and volunteer right here with you. We're passionate about being involved and contributing to the success and progress of each of our GIG Communities. We pursue these passions because ALLO leaders have created a workplace where folks are valued, ideas are heard, and leaders and teammates show up for each other at work and in life. This position involves a wide range of duties related to installation, repair, and maintenance. A technician is responsible for installing new equipment, troubleshooting existing systems and ensuring all work is completed to Allo standards. This customer facing position requires strong communication skills and a commitment to providing exceptional service. RESPONSIBILITIES:
- Prepare various types of cables.
- Install fiber-optic lines and various types of splice closures.
- Field polish connectors to improve service consistency.
- Single fiber splicing.
- Re-adapt. Then re-adapt again. No two days are the same.
- Competently operate a light source and power meter.
- Identify different types of equipment such as telephone systems, fax machines, IP related equipment, set top boxes, wireless routers, network switches and ensure the functionality of all equipment.
- Maintain and inspect equipment at installation and troubleshoot effectively to quickly correct problems with service.
- Ensure that all cables and cable accessories required for television, internet, and phone are working properly and are in good working condition.
- Go the extra mile at every opportunity for the customer.
- Ability to accept assignments that involve travel away from immediate home office area based on client needs, business needs and project scope.
- A gym membership isn't required but you will be expected to lift up to 80 pounds.
- Other duties as assigned.
EDUCATION:
- High school diploma or equivalent
- Associates degree or 2-4 years' equivalent work experience
EXPERIENCE:
- Ability to learn and grasp new concepts on the job
- Clean MVR to drive ALLO Communications vehicles
- Ability to work evenings and weekends
Here's what you'll bring to our team:
- General Knowledge of Microsoft OS
- Ability to troubleshoot and work through problems in a logical manner
- Understanding of email clients and how to configure them
- Experience in wire fishing and pulling - No fear of heights or tight spaces
- Ability to lift 50 lbs.
- Knowledge and ability to work with power tools
- Time management and organizational skills
- Prompt attendance to work and scheduled job sites
- Capability of being part of a team and working closely with other team members
- Obtaining and maintaining ALLO Communications required tool supply
- Safe handling of all products
- Accurate paperwork (time sheets, change orders, delivery tickets)
- On-call rotations once trained to a competent level
- Ability to QA/QC installs performed by peers and relay information succinctly
- Effectively communicate with subscriber and organization when working advanced troubles
- MDU/MTU fiber optic installations
- Understand the basics of network routing protocols
- Ability to travel outside of the home office area for extended periods of time based on project and business need.
People are our passion. At ALLO, we don't treat you like a number. You're a human being. Get ready to plug into the perks at ALLO:
- Free ALLO Service: We'll pick up the tab on your ALLO fiber internet, TV, and phone bill. Seriously!
- Retirement Plan: The fiber future isn't the only one we care about. We match your 401(k) savings up to 5%.
- Health and Wellness: Participate in quarterly wellness challenges, and we'll deposit extra cash into your checking or health savings accounts.
- Benefits: Our benefits include medical, vision, and dental with low employee costs. Not to mention generous Earned Time Off (ETO) program.
- Sponsorships: Are you passionate about a local fundraiser or philanthropy? We strive to give back to what matters most to our communities.
- Tuition Assistance: Have a thirst for knowledge? We like that, which is why we're proud to offer assistance with the cost of your tuition.
ALLO is an Equal Opportunity Employer. We are committed to providing opportunities to all applicants and associates without regard to race, color, religion, sex, pregnancy, national origin, age, disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. ALLO believes that diversity and inclusion within our team is critical to our success as a company. We seek to recruit, develop, and retain the most talented people. Qualified individuals with disabilities who require reasonable accommodations in order to apply may contact Recruiting at ...@allofiber.com. ALLO is a Drug Free and Tobacco Free Workplace.