Role DescriptionThis is a full-time on-site role for a Residential Property Manager located in Newark, NJ. The Residential Property Manager will be responsible for the day-to-day management and maintenance of residential properties. Key tasks include overseeing tenant communication and customer service, managing leases and lease administration, and ensuring the proper functioning and upkeep of properties.Responsibilities:
- Responsible for knowing and understanding the market of the property. Keep informed about new development or redevelopments within the market and can discuss how these will impact the property.
- Assist Property Management Team and Office Admin to deal with Tenants concerns and issues when needed and promote insight to better assist current tenants.
- Work as liaison to de-escalate any Tenant issue when issues arise.
- Responsible for creating Addendums and Mutual Releases document draft, assigned to staff and review to submit on a timely basis.
- Responsible for coordinating and making sure Move-In & Move-Outs runs smoothly.
- Follow established policies and procedures by monitoring and ensuring compliance with regulatory requirements, organizational standards, and operational processes related to property operations, and reporting violations or infractions to appropriate individual(s).
- Facilitate employee development and retention through staff leadership, training opportunities that promote maximum productivity and position the employee for increased responsibilities and job growth.
- Assist in the coordination of services from vendors, software consultants, and other contractors;
- Ensure that the appearance and physical aspects of the property meet Ownership's established standards.
- Provide information to and coordinate with affordable housing entities, government officials and lenders as needed.
- Establish methods for rent collection and coordinate with the Accounting team when creating Tenant's Ledger & Charges.
- Run quarterly Staff meetings to ensure all building operating systems such as elevators, boilers, mechanical systems, trash compactors are (as required) placed on a corporate-approved preventive maintenance program and create a monthly preventive maintenance calendar.
- Establish and run bi-weekly meetings with senior managers and site staff to review maintenance work orders, capital improvement projects, resident feedback, leasing goals and obstacles, etc.
- Promote resident satisfaction and retention through staff leadership, social media review, communication, and innovative ideas.
- Coordinate community events to promote resident satisfaction.
- Responsible for the activities related to Assistant Property Manager, Office Administrative Assistant, Leasing is being done.
Requirements
- High School or GED education. BS degree Preferred
- 2-4 years of experience supervising a leasing / property team in a residential/community setting.
- Experience with Appfolio, Yardi Voyager required
- Lease-up experience preferred
- Job will require a flexible work schedule including weekends depending on business priorities and demand.
- Must be able to work within a team.
- Must be available for weekend inspections, and weekday evening resident or leasing specialists meetings, as necessary.
- Proficiency in Google G-Suite: Email (labels), Docs, Sheets, Drive and calendar management. A high level of computer skills and typing ability is required.
- Knowledge of Adobe Illustrator, Adobe Acrobat preferred
- Excellent customer service skills on the phone, in person and in writing.
- Able to work in a fast paced environment.
- Ability to drive a motor vehicle between locations when required
- Spanish speaking is required
Benefits
- Free Gym access
- Access to Private Rooftop Lounge
- Coworking
- 10 days PTO policy
- Rent Discount for Employees
- 6 paid company holidays
- 80% employer sponsored Horizon Health medical, dental, vision plans