JOB SUMMARY
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- The Residential Sales Supervisor is responsible for the direct supervision of MaxxSouth's Residential Sales Team.
- The Residential Sales Supervisor is responsible for overseeing the activities and monitoring the performance of the D2D sales representatives. The Residential Sales Supervisor is expected to promote a positive, customer first attitude and effectively execute strategic sales initiatives that align with the Company's organizational objectives and contribute to business growth and customer retention.
- The Residential Sales Supervisor reports directly to the Manager, Residential Sales.
- Direct reports to this role include Residential Sales Consultants.
ESSENTIAL JOB FUNCTIONS
The Residential Sales Supervisor:
- Oversees daily sales operations and monitors performance to ensure the Residential Sales team is trending to hit monthly quotas and KPIs;
- Develops and implements Outbound strategic sales plans to grow and retain the Company's customer base and provide exceptional customer service;
- Ensures revenue and performance standards for all Residential Sales Consultants are clearly defined, communicated, executed, and achieved;
- Onboards, trains, and mentors new D2D sales representatives on effective sales techniques, product knowledge, and Outbound sales best practices;
- Monitors performance metrics to identify and act on both positive and negative performance trends to ensure that revenue goals and performance standards are met, assessing training and coaching needs and creating opportunities for performance improvement;
- Owns the performance management cycle of direct reports to include annual employee performance reviews, goal setting, coaching, discipline, etc.;
- Drives team efficiency and productivity while fostering a work environment that is engaging and slightly competitive, encourages positivity and accountability, supports collaboration and teamwork, and is fair, unbiased, and consistent;
- Manages customer complaints and collaborates effectively with interdepartmental leadership to resolve complex escalations and provide high levels of customer satisfaction;
- Hosts team meetings and one-on-ones on a regular cadence and communicates changes to the Company's products, services, promotions, pricing, procedures, and processes in a timely manner to ensure that his/her team is well informed;
- Performs real-time evaluations of individual sales team members, providing positive and negative feedback on customer interactions;
- Represents MaxxSouth at Company-sponsored and community events and encourages team participation in community engagement activities;
- Creates and maintains work schedules, thoroughly reviews and approves time sheets, and manages time-off requests for direct reports, ensuring adequate coverage of assigned territories;
- Ensures the confidentiality of all customer information;
- Follows and enforces the Company's policies and procedures, including the EEO guidelines and safety, at all times;
- Performs miscellaneous duties as necessary.
JOB REQUIREMENTS
Education and Experience
- High School diploma/equivalent – required
- Previous experience in a management, supervisory, or team lead role - preferred
- 4+ years of door-to-door experience - required
- Advanced knowledge of Microsoft Office (Word, Excel, and PowerPoint) - required
- Working knowledge of CSG, Smartsheets, and Tableau - preferred
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Cell phone reimbursement
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Mileage reimbursement
- Paid time off
- Paid training
- Referral program
- Retirement plan
- Travel reimbursement
- Tuition reimbursement
- Vision insurance
Schedule:
Education:
- High school or equivalent (Required)
Experience:
- Direct sales: 1 year (Preferred)
- Management: 1 year (Preferred)
- Sales: 1 year (Preferred)
License/Certification:
- Driver's License (Required)
Work Location: In person
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