Location: New York,NY, USA
Description
MAJOR DUTIES AND RESPONSIBILITIES:
- Respond to and conduct hotline interviews and present to Administration for approval.- Provide warm, compassionate welcome to new residents.- Complete necessary admissions paperwork.- Provide initial orientation to program.- Conduct recreational activities and accompany residents on field trips, as assigned. Assist in special on-site events.- Provide childcare and actively engage with residents.- Assist in escorting residents to services and activities outside of the facility, such as clinics, income maintenance center, and housing referrals.- Provide administrative support in areas of office coverage, telephone, and clerical work.- Distribute donations and supplies to residents.- Conduct room checks.- Perform light maintenance/housekeeping responsibilities.- Assist in providing security coverage including building rounds; distribute room keys to residents.- Maintain a log of visitors entering and exiting the premises and record all unusual incidents per established procedures.- Function independently in times of facility coverage including responsibility for appropriate action in crisis situations per agency procedure and make necessary phone calls as needed.- Provide shift summaries.- Meet with Shift Supervisor for individual and group supervision.- Participate in monthly staff meetings and training seminars conducted to enhance and develop one's skills.- Conduct support groups.- Conduct regular scheduled rounds to ensure safety and therapeutic availability.- Read and update the residents and staff log books daily.- Monitor the daily room availability and conduct the necessary outreach.- Meet with assigned case manager on a regular basis to assist in assigned tasks.- Maintain progress notes for each resident, documenting assistance provided.- Perform other duties as assigned by Shift Supervisor.
SPECIFICATIONS FOR EDUCATION/CERTIFICATIONS/LICENSES:
- Bachelor Degree with internships in Human Services or Associate Degree with (2-4) years' experience in Human Services or High School Diploma or GED with (4-5) years' experience
REQUIRED SKILLS AND EXPERIENCE:
- Must possess experience in, or a potential for, delivering a variety of human services to adults and children, preferably in a residential setting.- Demonstrated sensitivity and experience with and/or knowledge of domestic violence within and against disenfranchised communities including individuals whom identify as lesbian, gay, bisexual, transgender, queer, and/or HIV-affected, the elderly and individuals with mental health issues.- Employee must be computer-literate and must have knowledge of Microsoft Office applications.- Excellent written and verbal skills required.- Possess Customer Service Skills.- Must have ability to be flexible with schedule as needed.- Must be knowledgeable and sensitive to DV issues.- Bilingual a plus
Qualifications
Education
Required
+ High School or better