Location: Nevis,MN, USA
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Infinite perfect places in one perfect paradise. The modern embodiment of the spirit and soul of the Caribbean, this beachfront oasis is everything you could need in a luxury getaway. A place where smiles greet you as you step off the boat, where the crest of the sun over Nevis Peak sparkles on the waters of two oceans that meet but never cross, Nevis is a captivating combination of adventure, serenity and recreation that just waits for your discover.
About the role
Four Seasons Resort Nevis is seeking a Resort Assistant Manager.
Oversees the day to day operation of the Reception of the Resort. They manage a team of reception staff to provide a seamless registration and cashiering service for our guests.
What you will do
* Manages the staff at the Front Desk
* Interviews, trains and schedules the staff
* Conducts Performance Evaluations and disciplines staff when needed
* Coordinates arrivals, departures and billing requirements with Sales and Catering Department. Blocks rooms for arrivals and ensures any discrepancies are resolved.
* Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups
* Assures that all financial and credit procedures are followed. Follows up on credit problems with Front Office Manager and/or Credit Manager. Reviews all paid-outs, rebates, Petty Cash disbursements and Direct Billings. Checks cashiers' work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements
* Takes action in all matters related to the safety, security, satisfaction and well being of hotel guests and employees when senior managers are not available. Responds swiftly and effectively in any hotel emergency or safety situation
* Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone
What you bring
* One to two years' previous experience in Guest Services roles; previous employment experience within a luxury Hotels is considered an asset
* Strong communication skills
* Aptitude for managing multiple tasks and priorities, scheduling, and ensuring smooth operations across different departments.
What we offer:
* Competitive Salary, wages, and a comprehensive benefits package
* Excellent Training and Development opportunities
* Complimentary Accommodation at other Four Seasons Hotels and Resort
* Complimentary Dry Cleaning for Employee Uniforms
* Complimentary Employee Meals
Schedule & Hours:
* Full Availability - Weekday/ Weekend/ Holidays