Resort Concierge and Reservation Agent | Full Time Seasonal
: Job Details :

Makes outgoing phone calls (also answers incoming) to guests to gain information for their up-coming reservation for any number of activities but with a concentration of snowsports and ski and snowboard rentals. To provide information on services and activities at the resort and in the resort area. Information needed for a reservation includes but is not limited to address, phone number, e-mail address, date of birth, height, weight, shoe size, ski or ride ability for all members of the reservation, confirming dates and activities and up-selling the guest into other programs and activities that might interest them. Taking payment for all reservations if needed. Confirming policies, times, and other pertinent information to the guest to enhance their whole experience and more specifically their arrival experience. Hire and schedule Concierge Agents for the Season. Work through Reservation issues with Concierge Agents and departments involved. Inputting all data into our various computer...Reservation Agent, Concierge, Seasonal, Agent, Reservations, Reservation, Retail