RESORT FOOD AND BEVERAGE APPRENTICE, BANQUETS - ARIZONA BILTMORE
: Job Details :

About Us:

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Check out this video for more information on our great company!

Location Description:

The iconic Arizona Biltmore is located in the heart of the prestigious Biltmore neighborhood in Phoenix. The resort was named the Jewel of the Desert since its opening on February 23, 1929. This gorgeous 39-acre property reopened in May 2021 after undergoing a $150 million restoration and has over 700 rooms, over 200,000 square feet in banquet space, and 8 food and beverage outlets (including 2 restaurants, 2 bars, 2 poolside bars, a gelato shop/caf, and in-room dining).

Arizona Biltmore is a LXR Hotel & Resort by Hilton which is a hand-selected collection of unique luxury hotels, offering bespoke service and personal adventures in the worlds most intriguing locations. With this, as a team member you will receive the Go Hilton travel benefits in addition to Pyramid's travel benefits. Learn more about our incredible benefits here.

Want to learn more about Arizona Biltmore? Hotel Website, Instagram, Facebook

Overview:

This is a paid apprenticeship program in partnership with Grand Canyon University and you must be currently enrolled in the school with Hospitality Management as a major or minor. The program is 20 hours per week for 10-weeks and will include working weekends and holidays.

Learning Outcomes:

• Integrate theory, practice, and skills developed during coursework at GCU to complete the responsibilities assigned as part of the apprenticeship.
• Gain exposure to multiple operational departments within the food and beverage division of a resort to understand the performance expectations in each of those areas.
• Undertake all tasks set with confidence and to the standards required by the resort.
• Exhibit professional behavior necessary for the job responsibilities assigned.
• Demonstrate confident and effective communication skills specific to each department.
• Exhibit teamwork in a professional setting.

As an apprentice, you will build upon your classroom studies through the Resort Food and Beverage Apprentice Program, learning first-hand about the resort's food and beverage operations with a focus on banquets and be introduced to the resort brand and culture. By gaining hands-on experience, you will be better prepared to pursue opportunities post-graduation. The apprentice will learn and gain experience in the banquets department by rotating through the following positions: Barback, Server, Bartender, Captain, Setup, and Steward.

• Execute duties at a high standard meeting LXR, Arizona Biltmore, and Forbes service standards.
• As a Barback, support Banquet Bartenders and Captains in their preparation, service, and breakdown of banquet bars and other beverage service associated with banquet functions.
• As a Server, deliver and serve food and beverage items in a friendly, courteous and timely manner resulting in guest satisfaction.
• As a Bartender, serve beverages and/or food to the guests in a friendly, courteous and timely and manner, resulting in guest satisfaction.
• As a Captain, oversee set-up, service, and clean-up for all banquet functions.
• As a Setup Attendant, safely and correctly clean, organize and setup all convention service function space as well as breakdown and store all equipment in designated areas.
• As a Steward, collect all serviceware and allocate in accordance with banquet event order (BEO) to supply the function and remove all serviceware following the event to ensure proper clean up.
• Complete a project as assigned by your Manager.
• Attend regular meetings with your Manager / Mentor.
• Perform other duties and responsibilities as assigned or required.

Qualifications:

• Enrolled at Grand Canyon University (GCU) as either a Hospitality Management major or minor
• Minimum 2.5 GPA
• Sophomore, Junior or Senior level
• Prior food and beverage experience, preferred
• Food Handlers Card
• Must have reliable transportation
• Ability to read, write, speak and understand the English language to communicate effectively with guests and employees.
• Interpersonal skills to provide overall guest satisfaction.
• Ability to work under pressure and deal with stressful situations during busy periods.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situation.
• Excellent customer service skills.
• Ability to work in a fast-paced environment.
• Sense of urgency.
• Takes initiative.
• Coachable, with the ability to exhibit empathy.
• Professional and positive attitude.
• Team player.
• Dedicated to delivering excellence.