Resort Front Desk Agent
: Job Details :

The Front Desk Agent is responsible for checking guests in and out of the hotel and providing exceptional service throughout the guests stay. Giving clear communication and assistance to all guest while upholding the Six Flags Standards of guest service.What You Will Be Doing:Courteously welcome all guests and provide excellent service to ensure guest satisfactionAdhere to house rules, departmental policies, and safety standardsCommunicate clearly with guests and managementRespond to or channel any guest requests/complaints to the department or proper managerHandle guest billing in a responsible and professional mannerUse problem-solving skills to professionally handle any guest issue, question, or concernCommunicate with other departments to address requests and concerns from guestsHow You Will Do it:Operate the Front Desk system to make reservationsCheck-in guests into the computer, establishes credit and give the guest accurate informationProper distribution of room keys and staff keysHandle phone lines from both in-house guests and public callsDispatch pertinent information to corresponding departmentsResponsible for changes to guest room status; i.e. room changes, early departures and stay-oversChecking guest out of the hotel by going over their charges and collecting the payment, room key and balancing/closing out room folioAdditional Job Requirements:Must have hotel/lodging experienceMust able to work days, nights, weekends, holidays, and any other shifts as necessaryMust provide resume Must have general computer knowledgePrevious experience with Credit Card Machine and cash handling preferredMust be a friendly, outgoing people person with a good attitude and smileMust be able to stand up to four (4) hours at a time and reach above shoulder levelMust be comfortable answering and transferring callsKnowledgeable of hotel property and safariPossess ability to multi-task and work in a fast-paced environmentPossess ability to remain calm and professional in all situationsKnowledgeable in all hotel and water park services and hours of operation Six Flags Entertainment Corporation is North America s largest regional amusement-resort operator with 27 amusement parks, 15 water parks and nine resort properties across 17 states in the U.S., Canada and Mexico. Focused on its purpose of making people happy, Six Flags provides fun, immersive and memorable experiences to millions of guests every year with world-class coasters, themed rides, thrilling water parks, resorts and a portfolio of beloved intellectual property such as Looney Tunes , DC Comics and PEANUTS . While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties when circumstances (e.g., emergencies, changes in workload, rush jobs, or technological developments) dictate.