Location: Orlando,FL, USA
We are now hiring a Resort General Manager at The Fountains Resort in Orlando, FL.
Location: 12400 South International Drive; Orlando, FL 32821
Check out our Resort here:
The Fountains
BENEFITS YOU'LL ENJOY:
* Generous Paid Time Off
* 401K with match
* Paid Holidays
* Medical, Dental, Vision Insurance
* Paid Parental Leave
* Internal Growth and Career Pathing
* Tuition Reimbursement
* Safe and Fun Work Environment
* Employee Discounts Including Childcare, Hotels and more
POSITION DETAILS:
* Manage the Resort's daily operation, maintain established costs and quality standards.
* Develop, coach, mentor all resort management, and perform appraisals of our departmental leadership and all resort associates.
* Ensure the highest customer service level to current and prospective owners and guests.
* Manage and achieve all areas of budgets by implementing proper controls.
* Maintain resort designations, such as RCI (Resorts Condominium International) and Medallia Guest Satisfaction score benchmarks.
* Maintain a positive brand image and company reputation focusing on Service Excellence.
* Manage and achieve all areas of budgets by implementing proper controls.
YOUR BACKGROUND:
* Bachelors degree strongly preferred
* You have at least 5+ years in a General Manager capacity in a hotel or resort environment. Timeshare operational knowledge strongly preferred.
* You have experience leading and managing a property of 400+ keys or 500+ rooms hotel and year-round occupancy averaging 80% or more.
* Experience with developing financial budgets.
* You have both customer-facing and back-of-house experience.
* You have a track record passing Quality Assurance, Loss Prevention Internal Audits.
* Experience in SOP Adherence, PMS knowledge, and yield management of inventory.
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