RESORT GUEST SERVICES REPRESENTATIVE
: Job Details :

**Resort Guest Services Representative**

*Seascape Golf, Beach & Tennis Resort ~ Miramar Beach, FL* Resort Guest Services Representative Job Responsibilities:

* Checking guests in and out using virtual/technical equipment and in person methods.

* Receiving and managing reservations made online and telephonically.

* Verifying guest payment methods during the reservation process and check-in.

* Assigning rooms to guests and informing them of any specials offered.

* Organizing concierge services for guests at their request.

* Providing guests with information about the resort.

* Keeping abreast of attractions and events that may be of interest to guests.

* Managing guest situations and unique circumstances on a case by case basis.

* Participating in after hours on call rotation and guest services.

* Serving as a host at conferences/events as required, and ensuring that all relevant preparations are made for the event.

Resort Guest Services Representative Requirements:

- High school qualification or equivalent.

- Previous hospitality or call center experience would be advantageous.

- Strong written and verbal communication skills.

- Well-presented and professional appearance.

- Competency with Microsoft Office.

- Competent with technology programs and apps.

- Ability to learn on the job.

- Excellent customer service skills.

- Must have flexible hours.

We are following all recommendations and mandates of the State of Florida.

Hiring for Full-time and Part-time positions.

Compensation: $14 - $16 starting pay, based on experience.

Full-time: Room for growth and professional development, Benefits after 90 days

Part-time: Up to 28 hours per week, room for growth and professional development