Resource Sharing Specialist (Library Services Associate, Senior Support)
: Job Details :

APPLICATION INSTRUCTIONS:CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.If you are NOT a current employee or student, please click Apply and complete the application process for external applicants.JOB DESCRIPTION AND POSITION REQUIREMENTS:Reporting to the Manager of Interlibrary Loan (ILL), the Resource Sharing Specialist is part of the ILL Borrowing team. ILL Borrowing obtains materials not owned by Penn State University Libraries from other libraries and document delivery sources for Penn State faculty, staff, and students.In addition to borrowing materials for Penn State users, the ILL team provides lending services to external libraries and document delivery services for materials owned in our collections. The department also handles office delivery services for University Park faculty, staff, and graduate students, and delivery of physical materials to world campus students.Primary Duties:Perform searches across multiple catalogs, databases, and web resources to locate requested materials.Participate in rotation with borrowing team members to process incoming and outgoing materials and request queues in ILLiad.Communicate with patrons and external libraries to address questions and resolve request issues.Collaborate with the ILL team and library colleagues to provide quality service for our users.This position requires an Associate's degree and a minimum of four years of relevant experience. The duties of this position must be performed primarily on-site at Pattee & Paterno Libraries; ILL staff are able to be scheduled for one day of remote work per week. Preferred experience includes familiarity with ILLiad or Worldshare, experience with an integrated library system, and customer service experience.Salary Range: $38,300.00 - $55,500.00CAMPUS SECURITY CRIME STATISTICS:Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.Employment with the University will require successful completion of background check(s) in accordance with University policies.EEO IS THE LAW:Penn State is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-###-####.#J-18808-Ljbffr