Restaurant Host/Food Runner
: Job Details :

Job Description¨ Greet, direct, seat, and tend to food and beverage guests, including watering, passing out menus, replenishing coffee, replacing silverware, and other service needs based on HCH service standards.¨ Impart to the customer warmth and graciousness, much as you would give a guest in your own home.¨ Manage all reservations through booking system. Efficiently manage seating times and rotations to maximize table turns and prove service staff with fair, consistent work flow.¨ Understand all menu offerings, times offered, and hours of operation.¨ Be thoroughly familiar with menu items and related materials.¨ Complete designated side work efficiently and thoroughly.¨ Answer the telephone and respond to guest inquiries.¨ Assist in resolving any complaints, and communicate disgruntled customers to the appropriate supervisor.¨ Undertake all reasonable tasks requested by supervisors.¨ Represent a positive working liaison with all other members of the kitchen and front of house staff.¨ Communicate with the staff regarding special requests/needs of a guest.¨ Complete all listed opening, side-work, and closing checklists, cleaning checklists, and duties related to shift.¨ Check out with manager once shift is complete.¨ Consciously assist in all company promotions when required.¨ Practice cleanliness and safety in all dining areas, liquor and wine storage areas.¨ Understand and communicate daily specials and specialty menus to guests.¨ Assist in training new employees and helping others.¨ Assist team members as needed to promote a positive teamwork environment.¨ Stock glassware, silverware, and napkin backups in all areas (host stand, service areas, bar).¨ Bus and clean tables, use trays to run dirty items to kitchen, reset tables as needed.¨ Wash trays to ensure proper sanitation and immaculate front of the house presentation.¨ Assist in replenishing buffet items when determined by MOD.¨ Perform additional cleaning tasks, as determined by MOD, such as wiping all kitchen doors down, wiping restaurant window sills, sweeping work areas, etc.¨ Flexibility to work days, nights, weekends, and holidays or special events.¨ Address each and every guest using the S.E.A.C. method, with a smile, eye contact, acknowledge their presence in a timely manner with appropriate greeting, and kindly close.¨ Attend all scheduled meetings and training sessions.¨ Understand and practice all HCH safety and security procedures, including Emergency Evacuation Procedures, Accident Reporting, Right to Know Law, Written Information Security Program, Bloodborne Pathogen Procedures, Anti-Harassment Policy, and Violence in the Workplace Policy.¨ Comply with all Hotel and HCH time and attendance policies.¨ Comply with all Hotel and HCH uniform, dress code, and appearance standards.Experience and Skills¨ Ability to remain standing for 8 hours (or 100% of shift).¨ Ability to walk for up to 100% of shift.¨ Ability to frequently move and lift up to 50 lbs.¨ Ability to walk the property and grounds or on occasion.¨ Ability to move up and down stairs regularly throughout entirely of shift.¨ Ability to bend frequently and repetitively during a shift.¨ Ability to carry service trays on shoulder up to 50 lbs.¨ Ability to move quickly based on guest needs. ¨ Ability to frequently communicate and exchange accurate information effectively.¨ Ability to read, write, understand and speak English.