Company DescriptionFairmont Breakers is a beloved feature of the Long Beach skyline, a historic landmark with a character and soul of its own. Originally opened in the roaring twenties as a lavish hotel on the waterfront, Breakers was a sought-after destination for world-famous stars.Following an extensive renovation, Fairmont Breakers returns as Long Beach's only luxury hotel, restoring one of California's most storied properties to its original grandeur. It offers 185 boutique rooms and suites; a rooftop pool and terrace; an open-air rooftop lounge with views of the Pacific; a blissful two-story spa, wellness and fitness center; dining venues and bars including a live jazz club; and 10,000 square feet of indoor and outdoor function space. Whether exploring the comforts of elevated coastal Italian cuisine in Nettuno or dining among the stars with champagne and caviar in Sky Room, Fairmont Breakers aims to delight all of your senses with artful surroundings and innovative offerings from our culinary team.
Job DescriptionGreeting, welcoming, and escorting guests to tables in the restaurant. Maintaining a friendly, courteous and efficient operation of the dining room to ensure guest satisfaction and manageable flow of service. The Host is the first and last impression of the restaurant, therefore it is imperative the interactions with both internal and external guests are positive at all times.
- Consistently offer professional, friendly and engaging service
- Interact with arriving and departing guests
- Answer the phone using company standards and etiquette
- Take, record, and confirm with accuracy restaurant reservations in accordance with the reservation guidelines
- Use the Open Table system to input bookings and track Guest progress throughout the meal service periods
- Use clear and concise communication with the assistants, servers, bartenders and the managers regarding the needs of the guests
- Escort guests to the appropriate table in the dining room
- Act as point of contact between guests and leadership
- Engage and interact with guests to create a friendly, attentive, and memorable dining experience
- Tailor guest experience
- Be familiar with all menu items and aspects and services of the property
- Assist in cleaning, clearing and setting tables
- Maintain cleanliness of the restaurant
- Be familiar with all food outlets and amenities within the property
- May assist with inventory and requisition forms
- Be knowledgeable of general city information as well as hotel history
- Be an ambassador for the department, the property and the brand
- Other duties as assigned
Qualifications
- Must have excellent communication skills and be very organized
- Must have calm and warm manner
- Must be able to work under pressure and unsupervised
- Preferred previous customer service experience required preferably in upscale setting
- Previous experience as a host an asset
- Must pass Food, Beverage and Service Knowledge Quizzes
- Able to speak English clearly at advanced level
- Able to read and write English
- Able to communicate clearly and listen attentively to management, guests, and fellow employees
- Able to make good decisions where guests and co-workers are concerned
- Demonstrate good judgment
- Must be able to obtain Food Handler Certification
- Must be able to obtain TIPs or Alcohol Safety Certification
- Able to work flexible hours, weekends, and holidays
Additional InformationWhat is in it for you:
- Wage: USD $24.00/hour
- Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.
- We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH
Accor is proud to be an Equal Opportunity Employer EOE/M/F/V/D.We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor's Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.Our commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.