Drake's West Hollywood is looking for a Service Manager!
About Drake's West Hollywood
Drake's is a swanky, old Hollywood-inspired restaurant with sophisticated cocktails at a large, circular bar.
About the Opportunity
A Service Manager at Drake's West Hollywood is a leadership position that is responsible for the hiring, training and development of servers and host team members. In this position, you will manage the quality of guest experience, food and service, departmental P&L performance and maintenance of the property. The Service Manager supports leadership in upholding all brand standards and values, while exceeding business objectives.
Responsibilities
- Represent the culture with a high-energy, service-oriented attitude to motivate your team and create a fun work environment
- Actively manage the F&B operations, quality of service and interact with guests and staff during operations
- Respond to guest concerns, both written and verbal, with the ability to creatively solve problems and develop robust solutions
- Continuously cross-train, develop and mentor team members
- Run pre-shift meetings and update the team on any key business updates
- Review reservations and communicate notes as well as special occasions
- Assist with interviewing, hiring, training and follow up with new team members
- Plan weekly staffing schedules
- Place orders as assigned by General Manager
- Assist General Manager in monthly inventory counts and organization of supplies
- Ensure established standards of food safety, sanitation and quality are maintained
- Ensure all food and products are consistently prepared and served according to company recipes, portioning, cooking and serving standards
- Ensure all payroll reports, documentation and other information required by our corporate office are submitted in a timely and accurate manner
- Ensure adherence to all local, state, and federal laws and regulations
Qualifications
- High school diploma or GED required
- 2+ years of full-service restaurant management experience preferred
- Results driven, trustworthy and team oriented
Physical Requirements
- Must be able to lift to 50 pounds
- Must be able to work standing and walking for extended periods of time
Vandelay Hospitality Group provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other federal/state protected category.