At Parched Hospitality Group Inc. (PHG), we believe in putting people first - our team, our guests, and our community. Our core values revolve around warmth, hospitality, and inclusivity. We strive to create a friendly and laid-back environment, reflecting the spirit of Australian hospitality, where everyone is welcomed with a smile and treated with genuine care and respect.
As a restaurant group that is based in NYC and expanding, we own and manage several Australian-inspired upscale, casual dining concepts - Hole in the Wall Cafe, Isla & Co. Restaurant, Wallflower Speakeasy, and Daintree Rooftop Bar & Lounge. At this time we are seeking a highly enthusiastic and energetic General Manager to oversee our Isla & Co. Williamsburg location.
The General Manager will work side-by-side with the Head Chef to lead the daily operations of the venue. As well as being responsible for the overall hospitality of the restaurant the GM will be accountable for executing the financial goals of the venue, the high service expectations and oversee the food and beverage program. They will be expected to work closely with the entire management team to ensure the operation is being executed at the high standards expected.
We are looking for strong leaders who have the ability to work calmly under pressure, communicate clearly and precisely, are quick to action and are excited to teach and develop staff working for them.
What you will do:
- Ensure excellent customer service from the entire team
- Ensure the entire team is up to date with PHG initiatives
- Help create and supervise a high performing team in a high volume environment
- Maintain an A grade and a above standard hygienic environment
- Increase sales and minimize costs across beverage, supply, & labor in conjunction with the Head Chef
- Ensure that all invoices, financial reporting, payroll and personnel related administrative duties are completed accurately and on time
- Work with management and operations team to drive marketing opportunities
- Identify operational and/or service issues and take prompt corrective action where necessary or suggest alternative courses of action
- Manage all customer service responses
- Ensure a safe work environment across all departments
- Execute daily decision making, scheduling, training and planning while upholding standards, product quality and cleanliness.
- Build and maintain strong positive relationships with all key stakeholders (i.e. corporate leadership, operating partners, vendors).
- Ensure all required licenses and permits are up-to-date.
- Oversee:
- Floor management including maintaining proper flow of service throughout the cafe while upholding service standards, product quality and cleanliness ensuring continuous communication with kitchen and all FOH staff and guest interaction
- Working with events team and FOH on planning and executing events
- Creating relationships with new and returning guests
- Work with management team on succession planning for all staff
- Creating and executing training practices for all FOH management and staff based on company standards
- Ensure ongoing development of staff by creating performance expectations, ongoing feedback, and consistent performance reviews
- Oversee all FOH terminations and disciplinary action
- Establish appropriate labor costs to drive efficiency
- Ensure all management and staff have a strong knowledge of food and beverage menus, as well as developing offerings.
What you need to have:
- 8+ years of restaurant/cafe experience
- 5+ years of restaurant/cafe management experience
- In depth knowledge of hospitality financial reporting including weekly P&Ls and expense reports
- Exceptional service skills
- Outstanding food and beverage knowledge - particularly in specialty espresso beverages (preferred)
- Food Handler's Certification
- Strong ability to multitask
- Self-motivated
- Problem solving & delegation
- Familiarity of the local cafe scene (preferred)
- Excellent initiative & follow through
- Excellent verbal & written communication
- Attention to detail
- Understanding of restaurant/cafe POS systems
- Multilingual English and Spanish looked favourably on
Compensation & Benefits:
- Base salary $80,000 - $90,000
- KPI Based Bonus Structure
- 401k Benefits
- 3 Weeks Paid Time Off
- Contribution towards monthly Health and Dental and Vision Insurance
- Dining credits and Discounts throughout all Parched venues
- Career Growth Opportunities