Location: all cities,PA, USA
At Great Wolf, the Restaurant Manager inspires and motivates staff to deliver exceptional service for all guests while managing the daily activity of a restaurant. This includes overseeing the staff, ensuring inventory control, providing quality customer service, and complying with all food and beverage regulations.
Join our Pack:
Grow your career: A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels
Great Perks: Take advantage of exclusive perks for you, your family, and friends including discounted vacations and employee referral incentives
Learn While You Earn: Gain access to Great Wolf University for on-the-job training, functional, and leadership training
Prioritize Your Well-Being: We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund
Celebrate Your Uniqueness: Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized.
Benefits:
Medical, Dental, and Vision insurance
Health savings account
Telehealth resources
Life insurance
401K with employer match
Paid vacation time off
Paid parental leave
Essential Duties & Responsibilities
Develops operational guidelines by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures
Maintains dining room staff by recruiting, selecting, orientating, and training employees
Prepares dining room staff by introducing menus and teaching food presentation techniques; conducting food and wine tastings; giving instruction in etiquette and serving techniques
Maintains dining room staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results
Assists in welcoming patrons by exchanging pleasantries, escorting them to dining area; seating them; presenting and introducing menus; announcing waitperson's name
Maintains dining room ambiance by inspecting and monitoring serving stations, table linens, floors, seating, lighting, and music
Protects dining room assets by adhering to security policies and procedures.
Prepares reports for facility management by identifying patron service requirements; observing and recording patron reactions to meals; beverages, and restaurant environment
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
Contributes to team effort by accomplishing related results as needed
Basic Qualifications & Skills
High School diploma or equivalent
1+ year previous experience in a food service supervisor role; demonstrated people management, leadership, and team goal achievement
1+ year utilizing Point-of-Sale (POS) technology
Must be flexible regarding scheduling based on business demands, including nights, weekends, and Holidays as needed
Successful completion of criminal background check and drug screen
Desired Qualifications & Traits
Prior experience with Micros POS
Serve-Safe and/or TIPS certification
Proven teamwork
Projects professional image that inspires trust and confidence
Enthusiastic and positive energy
Physical Requirements
Able to lift up to 30 lbs.
Able to bend, stretch, and twist
Able to stand for long periods of time
Application Instructions
We are hiring immediately, with relocation packages available. Click on Apply Now or chat with a recruiter (bottom of your screen on Great Wolfs website). Complete an application and a recruiter will reach out on next step.