EMBASSY SUITESSet in the heart of Tuscaloosa's bustling retail and entertainment district, Embassy Suites Tuscaloosa Alabama Downtown is located directly adjacent to Tuscaloosa Amphitheater, and is just one mile from the University of Alabama and the Bryant Conference Center. The hotel offers easy access to many Fortune 500 companies, the Mercedes-Benz plant, the U.S. Courthouse and Tuscaloosa City Hall. Warm studios offer pull-out sofas, free Wi-Fi and flat-screen TVs, in addition to wet bars with microwaves, minifridges and coffeemakers. Suites add separate living rooms.Complimentary perks include parking and made-to-order breakfast, plus evening receptions with appetizers and drinks. There's also a restaurant/bar, an indoor pool, a hot tub and a 24/7 fitness center, as well as a business center 7,000 sq ft of meeting space.If you think you bring the ideal blend of skills, attitude and teamwork, sprinkled with a love for Tuscaloosa, this could be the perfect home for you! Are you passionate and creative with a desire to grow? Let's talk! Click here to learn more about what makes Embassy Suites a one-of-a-kind in Tuscaloosa.
THE ROLEPosition: Restaurant Server
Reports To: Food & Beverage Manager, Restaurant Manager
COMPANY OVERVIEW:Valor Hospitality is a leading hotel management company that is a trend setter in the hospitality market. The company is recognized by owners, investors, developers, and guests as an innovative partner to drive revenue and increase profits.We believe that the highest form of compliment is respect for each associate, both as an individual and as a valued part of our organization. We will do our best to encourage communication, and we will listen with an open mind to new ideas. Furthermore, we are dedicated to implementing those ideas, which will result in a higher level of productivity and professionalism. In addition, we are committed to you, and your career advancement and we will provide you the opportunity to be successful.
POSITION PROFILE:Ensure that guests have an enjoyable dining experience by providing prompt and courteous food and beverage services to restaurant customers.
ESSENTIAL JOB FUNCTION:- Greet and take food and drink orders from restaurant customers, serving the orders and accommodating special needs/requests. Remains attentive to the customers throughout the entire dining experience, adhering to or exceeding service standards as established by the restaurant at all times.
- Complete all restocking and cleaning duties by performing opening and closing side-work as instructed.
- Memorize menu items, recipes and daily specials in order to answer questions and make recommendation to customers.
- Maintain cleanliness standards in restaurant, wait- station, and kitchen service area in order to have a clean, presentable and attractive facility and to satisfy state and local health board requirements.
- Control allocated guest checks by following established check-use procedures and legibly documenting all required information as the customer's order is taken and processed.
- Receive proper payment from guest and ensures accuracy of guest check and method of payment in order to safeguard customer and company.
- Attend all pre-meal and departmental meetings in person to enhance communications and gain knowledge of products, service and facility.
- Respond to customer inquiries and comments in person and on phone by providing timely and knowledgeable information to provide quality customer service.
- Present a clean and professional appearance at all times.
- Maintain a friendly, cheerful and courteous demeanor always. Able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
- Perform other duties as assigned, requested or deemed necessary by management.
DESIRED SKILLS AND QUALIFICATIONS:Education: High school education or equivalent experience.
Experience: Three - six months in a food/beverage services environment or establishment.
Skills and Abilities: Must have vision ability to clearly see detailed guest checks, computer print outs, written instructions and to observe entire restaurant in dimly lit conditions. Must have manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages. Able to read, speak and understand English. Able to lift, push, carry 20 - 40 lbs. Stand continuously for long periods of time. Communicate information and hotel services to management, staff and guests.BENEFITS PACKAGE
- Competitive Salary
- Daily Pay!
- Team Member Hotel Discount Program
- Uniforms Provided for most positions
- Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options
- Paid PTO
- 401k with employer match
- Food and Beverage Discounts
- Tuition Reimbursement
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