Restaurant Shift Leader
: Job Details :

**Shift Leader Opportunity at Zaxby's**As a Shift Leader at Zaxby's, you will oversee the daily operations of a fast-paced restaurant, ensuring seamless execution of shifts, exceptional guest experiences, and high-quality food production.**Job Description**Pay Rate: $16.00 / hourAs the team at Zaxby's expands, we're saving a seat for you. To our guests, Zaxby's is more than just a place to eat - it's a place to have fun, spend time with friends, and enjoy great food. To our team members, Zaxby's is an indescribably great place to work.**Key Responsibilities*** Oversee the people, processes, and products required to execute a shift* Set shift goals, assign tasks to team members, and ensure processes are properly followed* Respond to guests' needs and resolve complaints in a friendly and respectful manner* Create and maintain a positive culture and healthy team morale through recognition and leading by example* Communicate shift goals and motivate team members to meet goals and perform to their highest ability level* Delegates tasks to team members and supervises performance during a shift* Maintain operational standards and ensure compliance with all Zaxby's guidelines, policies, and procedures* Ensure service, product quality, and cleanliness standards are consistently upheld* Enhance guest experiences by ensuring that team members satisfy and exceed guest expectations* Manage food production and quality by monitoring prepping, cooking, and holding processes and taking corrective action when necessary* Track food safety and quality throughout the shift and ensures guests receive accurate orders that meet company standards and guests' satisfaction* Plan shift duties and ensures opening and closing duties are complete* Collaborate with management team to develop goals and reports back to management on goal progress* Ensure processes, policies, and procedures are properly followed throughout daily operations* Follow company cash management policies* Maintain compliance with federal, state, and local laws and guidelines* Utilize management tools and keep neat, accurate, and current records* Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description* Ensure the team works safely and follows all safety guidelines and procedures* Immediately report all human resources and risk management concerns to your General Manager and District Manager* Escalate other concerns to your supervisor when appropriate* All other duties necessary to ensure restaurant operations function properly**Job Qualifications*** Must be 18 years of age or older* Must have reliable transportation* Available to work 9 to 28 hours per week* Ability to work a flexible schedule including days, nights, weekends, and holidays* Successful completion of background check* Demonstrates leadership qualities, organizational skills, and ability to interact cooperatively with others* Leadership experience preferred**Capability Requirements*** Sit, stand, and walk continuously* Occasionally stoop, bend, crouch, or climb, including the use of ladders* Frequently lift, push, pull, and carry up to 50 pounds, including lifting overhead* Continuous use of hands and wrists for grasping and fine manipulation* Communicate proficiently through speech, reading, and writing* Maintain effective audio-visual discrimination and perception to observe and respond to the environment* Work in an environment that features hot and cold temperature variations and exposure to food allergens* Operate and work safely with restaurant equipment including, but not limited to, knives, fryers, and potentially hazardous equipment