We're more than just a team - we're a community dedicated to making a difference every day.At Olympia Hospitality and the Glen House, we create a fun, supportive environment where growth never stops, and success is celebrated together. Guided by our values of continuous improvement, accountability, concern for others, and trust, we foster a culture of collaboration and integrity. If you're passionate, driven, and ready to thrive, we'd love to have you on our team. Apply today and build a career that inspires you!The Restaurant Supervisor safelyand efficiently provides excellent customer service with a smile! We want our guests to feel good about their dining experience so that they will tell others and become a loyal customer. We expect and encourage you to go out of your way to talk to guests and find out what their needs are before they have to ask you.*Minimum of 2 years of supervisor experience. AM & PM shifts. Must be available to work evenings, weekends and holidays*Join a Team that Puts Your Well-Being First!At Olympia Hospitality, we believe in supporting our employees both in and out of the workplace. When you join us, you're not just getting a job - you're joining a family-first organization that cares about your health and wellness, your future, and your overall satisfaction.Here's how we show our commitment:
- Health Coverage That Works for You: We contribute up to 80% toward individual health plans and offer affordable dental and vision insurance. Plus, with FSA and HSA options, you can plan for your healthcare costs your way.
- Secure Your Future: With our 401K plan and discretionary yearly match, you can build the financial future you deserve.
- Peace of Mind: We provide paid group term life insurance for select positions, 50% shared cost short-term disability, and you have the option to purchase additional employee paid life insurance.
- Time for You: Enjoy our robust PTO plan and 7 paid holidays to maintain work-life balance. Need quick access to your paycheck? Our earned wage access program has you covered!
- Additional Support: From our Employee Assistance Program (EAP) to a sober support network, and our commitment to being a recovery-friendly workplace, we're here to help you thrive personally and professionally.
- Perks: Love to travel? Enjoy exclusive hotel travel discounts as a member of our team. Additional benefits may be available based on property specific locations!
We're more than just a business-we're a values-driven organization that believes in creating an environment where every team member can thrive. Our core values guide everything we do, from how we interact with each other to how we serve our guests and community. Join us at Olympia Hospitality and take the next step toward a fulfilling, balanced, and supported career. Apply today!Responsibilities
- Lead, supervise, and mentor front-of-house staff, including servers, hosts/hostesses, bartenders, and bussers, providing training, guidance, and feedback to foster skill development, teamwork, and professional growth.
- Coordinate work schedules, assignments, and priorities for front-of-house team members, and ensure adequate staffing levels to meet operational needs and guest demand.
- Conduct pre-shift meetings to communicate service objectives, menu updates, special promotions, and other relevant information to the team, and motivate and inspire staff to deliver exceptional service.
- Ensure that all guests receive prompt, courteous, and personalized service, and respond promptly and professionally to guest inquiries, requests, and concerns, striving to exceed their expectations at every opportunity.
- Monitor dining room activity and guest feedback, and proactively address any issues or complaints with empathy and professionalism, and ensure that appropriate follow-up and resolution are provided in a timely manner.
- Foster a positive and welcoming atmosphere in the restaurant by greeting guests, engaging with them during their dining experience, and maintaining open communication to ensure their satisfaction.
- Ensure that all service standards, operating procedures, and safety and sanitation regulations are followed consistently by front-of-house staff, and address any deviations or non-compliance promptly and effectively.
- Conduct regular inspections of the dining room, bar, and restrooms to ensure cleanliness, organization, and proper maintenance, and take corrective action as needed to uphold quality standards and guest expectations.
- Monitor food and beverage quality, presentation, and portioning, and collaborate with kitchen and bar staff to address any issues or discrepancies and maintain consistency and excellence in product offerings.
- Monitor sales performance, guest counts, and average check amounts, and identify opportunities for upselling, suggestive selling, and promoting additional items or add-ons to maximize revenue and profitability.
- Collaborate with the management team to develop and implement strategies to increase sales, attract new customers, and enhance the overall guest experience, including menu enhancements, special promotions, and marketing initiatives.
Skills Required
- Leadership, problem-solving, and basic computer skills; ability to share knowledge and teach others to perform tasks, high-level customer service, effective communication with guests and team members, able to follow instructions, learn quickly, pay attention to detail, and maintain composure when working under pressure
Experience / Education
- Server experience, supervisory experience preferred; must be of legal age to serve alcohol; high school diploma and/or equivalent work experience.
The Olympia Companies is an equal opportunity employer and is committed to providing employment opportunities to qualified applicants without regard to such characteristics as race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability, genetic information, protected veteran status or any other factor protected by applicable law.