OverviewThe First Watch Restaurant Systems Administrator is responsible for managing and maintaining the Company's NCR Aloha point of sale and Data Central Back Office application, as well as serving as an escalation point for both systems to internal First Watch IT resources. This individual will act as an active partner and liaison with the First Watch operations teams to maintain an effective and proactive partnership. The ideal candidate will apply proven technical knowledge of Point-of-Sale technologies, as well as a strong proficiency with restaurant Back Office products to achieve results in a timely and effective manner. This individual will help to perform all transactional duties dealing with the Point of Sale and Back Office software, as well as counsel employees as needed on the use of these applications. The Restaurant Systems Administrator must be comfortable working in a fast-paced environment, where being highly organized, detail oriented, flexible, and adaptable is of utmost importance while maintaining a professional and positive attitude. Due to the fast-paced nature of the business, he/she must remain calm under pressure and remain focused, professional, and organized. Responsibilities will involve performing routine and occasional non-routine assignments requiring independent judgment on and off standard business hours.ResponsibilitiesThe essential functions in this job description are not all-inclusive of this position's duties and responsibilities. Reliable and dependable attendance is required.
- Provides Help Desk escalation support for user community in a professional, promptly, and polite manner
- Provide admin support for Point of Sale and Back Office systems used by corporate and franchised First Watch locations
- Assist with ongoing Point of Sale and Back Office maintenance, including the configuration and ongoing maintenance of new restaurant openings, users, items and category management
- Assists with integration projects for any third-party products that have or may be adopted
- Assists FW Culinary with new menu changes (items, recipes) and reporting requests
- Assists FW Payroll with the Data Central Payroll process including modifications to exports, reports, and other configuration items
- Assists FW Restaurant Operations with approvals, reporting, invoice scanning, inventory, and new project initiatives
- Will continually contribute to internal documentation resources by developing new documentation when needed and revising existing documentation as solution sets evolve
- Assists 3rd party IT vendors with Restaurant System related issues
- Provide both remote, and on-site new restaurant opening support as needed
- Proactively designs/re-evaluate procedures and processes to expedite problem resolution and eliminate obstacles for end-users
- Participate in an On-Call rotation to provide coverage for core restaurant systems with support of SME's
- Ensures compliance with First Watch IT Policies and Procedures
- Ensures quarterly and periodic system audits are performed and documented
- Maintains documentation on all support procedures, opening checklists and standards
- Communicates regularly with supervisor to ensure projects and objectives are prioritized and completed on time
Qualifications
- Bachelor's degree or equivalent experience required
- Minimum of 2 years of restaurant technology support experience (Full Service/Fast Casual restaurant preferred)
- NCR Aloha table service experience preferred
- Proven success in managing or administering corporate office software and products
- Superior technical skills and understanding of basic PC networking, user administration, report developmentcreation and general structured data administration.
- Multi-unit POS and Back Office system experience required; Restaurant Magic Data Central is preferred
Who We AreFirst Watch is the leading Daytime Dining concept serving made-to-order breakfast, brunch and lunch using fresh ingredients. A recipient of hundreds of local Best Breakfast and Best Brunch accolades, First Watch's chef-driven menu rotates five times a year and includes elevated executions of classic favorites alongside specialties such as its Quinoa Power Bowl, Lemon Ricotta Pancakes, Chickichanga, Morning Meditation fresh juice and signature Million Dollar Bacon. After first appearing on the list in 2022 and 2023, First Watch was named 2024's #1 Most Loved Workplace® in America by Newsweek and the Best Practice Institute. In 2023, First Watch was named the top restaurant brand in Yelp's inaugural list of the top 50 most-loved brands in the U.S. In 2022, First Watch was awarded a sought-after MenuMasters honor by Nation's Restaurant News for its seasonal Braised Short Rib Omelet. First Watch operates more than 540 First Watch restaurants in 29 states. For more information, visit www.firstwatch.com.First Watch is an equal opportunity employer. In compliance with the Americans with Disabilities Act, First Watch will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.