Location: Chagrin Falls,OH, USA
WHO WE ARE:
Paul Davis is an industry leader in restoration and reconstruction for insurance providers and commercial properties throughout the U.S. and Canada. We are growing locally and have career opportunities for individuals who want purpose out of their work. If you are ready to take your career to the next level, and you meet our qualifications, we would like to speak with you!
JOB SUMMARY:
Responsible for all aspects of leading a team of hardworking individuals while serving those who have had a disaster strike their property. Manages project that involve customers belongings and personal effects. Shows pride upon project completion while providing exceptional customer service representing the Paul Davis brand.
ESSENTIAL FUNCTIONS:
* Manages projects per carrier guidelines for pack-outs, content cleaning, pack backs, and laundry restoration.
* Manages the in-house warehouse for storing customers belongings.
* Fosters an environment of collaboration and teamwork within the division and company.
* Utilizes time management skills to manage and coordinates job schedules.
* Documents all phases of assigned projects
* Focuses on providing excellent customer service.
* Assists team members when needed and fosters a positive working relationship with other departments.
* Delivers thorough, proactive & direct communication with internal staff, customers, quality assurance and insurance adjusters.
* Meets clients and adjusters on-site to assist in issue resolution and provides a professional opinion.
* Point of contact for customers if they have any questions and/or concerns and resolves those in an effective and timely manner.
* Other duties as assigned.
REQUIREMENTS:
* Strong sales skills and motivation to drive team sales forward
* Ability to lead and develop team.
* Career emphasis on learning and continuing education.
* Sound planning and organizational skills.
* IICRC Training and Designations a plus (Fire, Water, Odor, Upholstery Restoration).
* Valid driver's license and background check with a clean record.
* Bachelor's degree or equivalent relevant experience.
* 1 - 3 years in a professional setting.
* Ability to sit/stand/walk for prolonged periods of time.
* Ability to climb ladders, work at ceiling heights and lifting up to 50 pounds.
* Ability to work on call and irregular hours including nights, weekends and holidays.
EOE STATEMENT:
* We are an equal employment opportunity employer.