SUMMARY: Reporting to the Director of ReStores, The ReStore Store Manager oversees all aspects of operations of assigned retail store. Areas of focus include customer service, sales and profit growth, expense control and team development. The Store Manager role requires a high level of communication, efficiency and drive for results. This is a Full Time, Exempt position requiring flexibility to work evening and weekend hours as needed.
ESSENTIAL DUTIES AND PRIMARY RESPONSIBILITIES) - Leads, supports and models our Core Values with staff, donors and customers
- Utilizes reporting to identify and react to sales opportunities
- Understands sales targets and monitors achievement of benchmarks and goals.
- Observes trends and patterns to determine root causes of problems and identify solutions
- Hold regular staff meetings to communicate updates from our affiliate
- Address employee relations issues and escalating to ReStore Director and HR for partnership when needed
- Builds high performing teams that can accomplish goals, initiatives, and priorities
- Responsible for networking and recruiting within the market to ensure the store has appropriate staffing levels
- Communicates clearly and objectively in ways that build commitment and demonstrate support for affiliate objectives
- Ensure that polices and procedures outlined in the Operations Manual and Employee Handbook are followed
- Manage expenses and cash controls
- Manage inventory for purchased product.
KNOWLEDGE AND SKILLS - To be respectful, courteous and professional in all interaction with staff, volunteers and customers.
- Communicate effectively with people of diverse backgrounds.
- To be dedicated to working in and promoting a team environment.
- Self-motivated with the ability to work independently and as part of a team and with great energy and persistence.
- Proven organizational skills including the ability to manage multiple tasks and projects simultaneously and produce high quality results quickly and on time;
- Critical thinking, problem solving, accuracy and attention to detail
- Available to work weekends and evenings.
EDUCATION AND EXPERIENCE - Minimum 5 years of management experience.
- Excellent communication skills with a strong passion for the organization's mission;
- Strategic vision with ability to manage tactically.
- Self-starter with ability to work both independently and with staff and volunteers.
- Proven organizational skills including the ability to manage multiple tasks and projects simultaneously and produce high quality results quickly and on time;
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to be on their feet for long periods of time (8-hour days, 5 days/week). The employee frequently is required to stand, walk, bend, stoop, kneel, carry, as well as pulling and reaching to obtain stock and/or acquire merchandise for sale. Position requires the ability to frequently lift products/supplies, up to 50 lbs.
WORK ENVIRONMENT: This job operates primarily in a retail/warehouse environment and can require operating equipment such as a forklift, power tools, hand tools, ladders, price guns, pallet jacks and other material handling equipment. Occasionally works in outside conditions that can include heat, humidity, and high noise levels.
NOTE: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the position. All employees may have other duties assigned at any time. We are an equal opportunity employer. Applications are considered for positions without regard to veteran status, uniformed service member status, race, color, religion, sex, sexual orientation, physical or mental disability, genetic information or any other category protected by applicable federal, state or local laws. We also require that all staff take seriously their ethical responsibilities to safeguarding our intended beneficiaries, their communities (especially children), and all those with whom we work. In line with the prevention of sexual exploitation and abuse, all staff must pass a thorough background screening and will be held accountable for upholding our policies around ethical behavior, including safeguarding and whistleblowing. THIS COMPANY IS AN AT-WILL EMPLOYER AS ALLOWED BY APPLICABLE STATE LAW. THIS MEANS THAT REGARDLESS OF ANY PROVISION IN THIS APPLICATION, IF HIRED, THE COMPANY MAY TERMINATE THE EMPLOYMENT RELATIONSHIP AT ANY TIME, FOR ANY REASON, WITH OR WITHOUT CAUSE OR NOTICE.