Salary: $30,948.08 Annually Location : Edwardsville, IL Job Type: Full Time Job Number: 00383 Division: Morris Univ Ctr Department: MUC Bookstore Opening Date: 09/19/2024 Closing Date: 10/7/2024 11:59 PM Central FLSA: Non-Exempt Description The Retail Sales Associate plays a pivotal role in the daily operations of the Cougar Store, focusing on cashiering, customer service, and maintaining the sales floor's appearance. This position requires proficiency in cashiering duties, providing excellent customer service, and overseeing store operations during evening hours. The role includes training student cashiers, inventory management, answering inquiries, and ensuring a welcoming environment for all customers. Key Responsibilities:
Cashiering and Customer Service: - Operate the PrismRBS POS system for transactions, including cash handling, credit card processing (PCI-compliant), and department charges.
- Provide exceptional customer service by greeting guests, answering questions, and assisting with product location and selection.
- Maintain high standards of customer service to enhance guest satisfaction and reduce shrinkage.
Sales Floor Maintenance: - Ensure the sales floor is well-merchandised, organized, and visually appealing to customers.
- Keep fixtures and displays well-maintained and tidy to optimize the shopping experience.
- Monitor and report low stock issues to upper management to facilitate timely replenishment.
Student Cashier Training and Supervision: - Instruct and supervise student cashiers on daily operations and customer service standards.
- Ensure student cashiers adhere to store policies and procedures for efficient operation during peak hours.
Store Operations Oversight: - Take responsibility for the Cougar Store after 4:30 PM, including student supervision of staff and ensuring smooth operation until closing.
- Handle phone inquiries, resolve customer issues, and maintain a professional and welcoming atmosphere.
Work Schedule: This position is full-time, requiring 37.5 hours per week. The standard work week runs from Monday to Friday, with working hours from 8:30 a.m. to 5:00 p.m. Occasional work on nights and weekends may be necessary. Advanced notice will always be given. Reliable transportation is critical for the success of this role.Typical QualificationsMinimum Qualifications:
High School Diploma or Equivalent Knowledge, Skills, and Abilities:
- Cashier experience and basic knowledge of cash handling procedures
- Exceptional customer service skills
- Basic knowledge of retail business operations
- Knowledge of Cougar Store policies & procedures
- Ability to handle stress and deal quickly and effectively with problems as they occur
- Critical thinking skills required - must have the ability to troubleshoot
- Knowledge of computer databases, inventory control systems & point of sale systems.
- Skilled use of Microsoft Office, e-mail and web research.
- Excellent oral and written communication skills
- Ability to multi-task and stay calm under pressure.
- Basic office skills such as typing, data entry, cash handling, and the operation of common office equipment (phone, fax, copier, PC, etc.) are required.
- Should be friendly and dependable.
Application Materials and Information:
- To be eligible for the role, ensure that your application includes a complete and detailed employment history that highlights your relevant full time and part time work experience, including start and end dates of employment, and at least three professional references.
- Relevant part-time work experience will count towards qualification for this position and will be converted to full-time equivalence to calculate the total length of experience.
- You are strongly encouraged to submit a resume and/or cover letter to provide additional context and showcase your qualifications.
- Upload all official or unofficial transcripts to meet the educational requirements. If the job description specifies a minimum number of college hours, official or unofficial transcripts are mandatory for the successful processing of your application.
- Veterans who qualify for preference must provide proof of eligibility within ten (10) working days of submitting an application. The required proof of eligibility includes, at a minimum, a copy of the veteran's DD214/DD215 form (Department of Defense), NGB22 form (National Guard), or Discharge Orders or DD256 Discharge Certificate (Reserves). For help in determining the appropriate proof of eligibility to submit, please refer to the
- After the position has closed, your application and supporting materials will be reviewed to determine if you meet the minimum qualifications, including any specialty factors associated with this position. Those who qualify will move forward for Civil Service Examination/Testing.
- Please monitor your e-mail for further information regarding your application. Emails will be generated from
- Applicants who feel their credentials and prior experience align with the listed minimum qualifications are encouraged to apply. In the application or within the cover letter and resume, clearly describe how your credentials and relevant work experience align with the specified minimum requirements of the position.
- Applications must be submitted by the specified closing date no later than 11:59 p.m. CST.
About Civil Service Examination/Testing: The Civil Service examination for this classification is based on your application materials and responses to the supplemental questions. No participation other than submission of application materials is required from applicants that qualify to take the exam. If you meet the minimum required qualifications for this position, your application will move forward for examination/testing in which you will receive a score calculated based on your education and experience, and your name will be placed on the active employment register by exam score. This score will be emailed to the email address noted on your application. After the application deadline, the names within the top three scores will be referred to the department for interview. The active register for this classification will be voided when the position is filled. Exam scores will be delivered from the civil service system Supplemental InformationClassification: State Universities Civil Service System Classification Number: 3877 - SUCSS Classification Title. For more information on Civil Service classifications, please visit the State Universities Civil Service System website at ? Illinois Residency Requirement: Pursuant to the State Universities Civil Service System, candidates must be a current Illinois resident. Pre- Employment Screening: All external candidates who receive a job offer will be required to undergo pre-employment screening for this position. The screening process will encompass a criminal background check and, where applicable, other background checks such as a drug screen, verification of employment and education or licensure/certification, reference checks, and/or checks with relevant government registries. Please note that all job offers are contingent upon successful completion of the required screening process. Additional Information: This position does not offer work authorization sponsorship. International students at SIUE on F-1 or J-1 visas are not eligible for full-time or part-time civil service positions with permanent status. F-1 and J-1 visa holders must be enrolled full-time and can only apply for temporary part-time roles working 20 hours or less per week during spring and fall semesters, such as student worker positions, assistantships, and civil service extra help roles. SIUE is a state university, and it's important to highlight that benefits from state-sponsored plans may not be accessible to individuals on F1 or J1 visas. Accommodation: If you are unable to utilize our online application system and need to request an accommodation, please reach out to us at 618-###-#### or via email at. Statement of Diversity: SIUE is an Equal Opportunity Employer committed to an inclusive and diverse workforce. We firmly believe in providing equal access and opportunity to individuals across all job titles. We will not discriminate against any person on the basis of race, national origin, ethnicity, color, religion, disability, age, marital status, sex, sexual orientation or veteran's status. SIUE cultivates an atmosphere of inclusivity, respect, and warmth that fosters learning and collaboration. Each member of our university community bears the responsibility of actively contributing to this enriching campus environment. We encourage individuals who are dedicated to upholding these values to apply. To learn more about SIUE's Mission and statement on diversity, please visit:. We value your interest and look forward to reviewing your application. For questions or more information, please email SIUE offers an exceptional array of benefits to all full-time and part-time employees (50% or more receive benefits accrued at the percentage of appointment) including:
- Medical, dental, and vision insurance;
- University tuition waivers (full-time receive 100% waiver of tuition)
- Life insurance;
- SURS retirement plan;
- Supplemental retirement savings plans;
- Paid vacation and sick leave accrual;
- Generous holiday schedule/paid holidays;
- WorkLife programs;
- Employee Assistance Program (mental health and wellness);
- Employee discounts (local and national retailers);
- Flexible Spending Account Program;
For more about our benefits and employee services, visit: 01 Are you legally authorized to work in the United States?
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