Job DetailsJob Location Powisset Farm - Dover, MA Position Type Part Time DescriptionAbout The Trustees: The Trustees of Reservations (The Trustees) is the nation's premier conservation and preservation organization. The Trustees' properties are open to all, and we thrive by involving as many people as possible in all that we do. Founded in 1891 by a group of visionary volunteers, we preserve, for public use and enjoyment, properties of exceptional scenic, historic, and ecological value in Massachusetts. We aim to protect special places for future generations to enjoy in perpetuity. We have helped protect more than 50,000 acres, including 27,000+ acres on more than 120 reservations that are open to the public. We are a non-profit conservation organization funded and supported entirely by our visitors, supporters, volunteers, and our 100,000 Member households. The Trustees is a proud equal opportunity employer and does not discriminate against any protected status including, but not limited to, age, race, ethnicity, sex, gender, sexual preferences, nation of origin, religion, or disability status and strongly encourages applications from people of color, persons with varying abilities, women, and LGBTQ+ applicants. We aspire to reflect and effectively serve the residents and communities of Massachusetts, who are at the core of our mission. The Trustees commitment to advancing the organization's vision for this work may be found here: Diversity, Belonging, Inclusion and Equity The Role: The Retail Associate position at Powisset Farm Store in Dover, MA reports directly to the Retail Store Manager and the Regional Vice President. In this role, you will perform daily operations with, or on behalf of, the Retail Store Manager. The Retail Associate will create a welcoming and inviting environment in our Farm Store while promoting Trustees Grown (vegetables, meat & poultry, and value-added products), as well as a carefully curated collection of other regional, sustainable, and/or LGBTQ+/BIPOC/Women-owned companies and their products. The ideal candidate will have a passion for: food/cooking; sustainable agriculture/local farming; and community relations/supporting small, local businesses. You model excellence in customer service and have experience contributing to engaging marketing and social media campaigns, with a general knowledge of online marketplaces and the ability to learn new computer systems. This position is highly independent and requires someone who is a self-starter. Candidate must be at least 18 years of age with a minimum of one year's work experience. Candidate must be able to lift 40lbs consistently and stand for extended periods of time (at least 6 hours). The Retail Associate must be available some weekdays, with preferred availability on Saturdays & Sundays through the remainder of the year, September-December (average 20 hours per week). The position is year-round, with reduced winter store hours (10-15 hours per week) January-May, until our summer store hours begin again. Salary: Part-time, $17.00/hour Essential Functions:
- Upholding high standards of customer service. Greet every customer, educate them about Powisset Farm and The Trustees, and help them in a friendly manner. Must demonstrate familiarity with store products, upcoming property events or programs, and Trustees membership levels. Must be able to resolve customer complaints, elevating to management as needed. Problem solver with the visitor experience at the center of any solution.
- Personalizing relationships with customers. Recommending products to customers and elevate product complaints and/or special requests to Manager.
- Maintaining high standards of sanitation and safety. Adhere to all Board of Health requirements for food safety, proper storage, and store cleanliness.
- Assisting with inventory controls, including managing expiration dates; restocking shelves (including bagging and labeling fresh produce); merchandising, fronting, and rotating inventory to ensure beautiful and well-tended display; pricing new items; and updating in-store signage.
- Managing the POS system, including online and in person sales. Responsible for cash handling; reconciling the cash drawer at open/close of day; conducting credit card transactions; and handling returns and refunds.
- Assisting with images, videos, and content for social media.
- Assisting with holiday online orders for in-store pickup. Pack orders and/or double-check that packed items match the order before delivery to customer. Elevate customer questions, refunds/substitutions, or complaints to management.
- Other duties as assigned with or without accommodation.
QualificationsQualifications:
- Candidate must be at least 18 years of age with a minimum of one year's work experience.
- Satisfactory CORI Background check required.
- Must be available 20 hours per week, including Saturdays & Sundays, during store operating hours (Tuesday & Thursday 11am - 7pm, Friday, Saturday & Sunday 9am - 5pm).
- Must have access to a working car with a valid driver's license and a clean driving record.
- Produce results while alone in a fast-paced environment by adapting and implementing new strategies.
- Able to function and act both independently and as a team, including communicate, make decisions, and multi-task under pressure.
- Attention to detail, both visually in-store and in completing daily tasks.
- Possess an engaging, outgoing, and respectful personality and a good sense of humor.
- Math skills for handling and counting cash.
- Experience with computers, smartphones/apps, and POS system knowledge.
- Able to lift 40lbs consistently and stand for long periods of time (at least 6 hours).
- Prior customer service and/or food service experience.
- Knowledge of agriculture, meat, and dairy products preferred.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.