Location: all cities,MI, USA
Retail Cooperator - Cashier and Grocery
Retail Description This position is for 20-29 hours/week. Evening and weekend availability are mandatory.
***NOTE: incomplete applications will not be considered; you must give references in the application, please share two professional references (people who you have worked with), and one personal reference (not a family member). Applications with incomplete fields, or see resume will not be considered. Explain gaps in employment in your cover letter/resume.***
To Cooperate in roles that support the co-op's growthin the Co-ops Retail Team, starting as a cashier and cross training into other grocery roles. Cooperates to help coordinate an excellently merchandised and accurately priced store with a product mix that meets customers needs, meets Co-op purchasing guidelines, and contributes to the best interest of the Co-op. Works cooperatively with members of the public, vendors, staff, and supervisors. Strives to keep a positive and solution oriented work and shopping environment. Ensures a consistent and positive shopping experience for customers, peers, and other Co-op staff.
**Essential Responsibilities and Functions**
CUSTOMER SERVICE
- Provides outstanding and advanced internal and external service.
- Fulfills daily cleaning tasks, cleanup/upkeep of personal areas, and periodic cleaning.
- Works with systems to improve customer service, ownership processes, and special ordering. Works with special orders for the department.
- Upholds and models Customer Service Pledge.
- Rings customer transactions and ensures customer satisfaction during their final touch point in our store.
- Offers samples, suggestions and product information to customers.
- Maintains familiarity with all areas of the store in order to best assist customers.
- Responds to requests from customers to research product availability, price and quality issues.
PURCHASING & PRICING
- Pulls product and installs signage according to departmental plans.
- Ensures that unsalable items are recorded and returned or disposed of following established procedures.
- Communicates needs of Owners and customers to Coordinators and Managers.
- Maintains accurate pricing for profitability and price image. Ensures accurate costs, margins and data in Point of Sale (POS) system, including inventory counts.
MERCHANDISING & PROMOTIONS
- Helps stock area floor plan.
- Maintains attractive displays and accurate shelf/bin tags and sale signs.
DEPARTMENT OPERATIONS
- Completes cleaning schedule, departmental checklists, etc..
- Takes training as designed for the position.
- Keeps accurate records as directed.
- Ensures that department areas are in clean, orderly condition meeting Health Department and customer service standards.
- Communicates equipment needs to department Coordinators and Manager.
OPERATIONS MANAGEMENT
- Attends meetings as assigned.
- Accountable for store-wide communication practices, including emails, logs, whiteboards, etc.
- Utilizes systems/processes created to streamline efficiencies within the Co-op; accepts changes, and adapts to changing needs of the business.
- Maintains correspondence with staff, vendors, customers, and Owners on behalf of the Co-op for department and store in general through email, phone, etc.
- Utilizes team and departmental information on shared team drives and follows organizational protocol for use of technology resources.
- Assists with problem solving and quality improvement processes.
- Recommends changes in, or better utilization of resources.
- Communicates and coordinates departmental needs with Retail Manager and Coordinators.
- Adheres to the Staff Agreement.
- Supports decisions made by store leadership.
- Strives for continuous improvement.
LEADERSHIP
- Accountable for assisting with human resources, including, but not limited to:
* Evaluations
* Completion of training checklists and training programs.
* Assists when needed with break coverage.
- Completes store checklists regarding state of the store, safety, and cleaning, on a scheduled basis.
- Follows conflict resolution and safety procedures.
- Works to ensure honest and open lines of communication within and among departments and staff.
- Communicates in a clear, direct, and respectful manner.
- Models organizational service goals and standards.
Performs other duties as assigned.
Requirements **Working Conditions**
* Frequently performs work in a retail grocery store.
* Works in temperature extremes (walk-in freezer, frozen or hot parking lot, hot kitchen, etc.).
* Utilizes hand trucks, pallet jacks, grocery carts, box cutters, electronic ordering devices.
* Utilizes office machines, cash registers, tablets, computers, fax machines, scanners, photocopiers, telephone and intercom systems.
* Utilizes multiple systems of communication and data storage, including, but not limited to, G-Suite, GMail, Google Calendars, Payroll software, etc.
* May come into contact with hazardous materials in relation to cleanliness of the store.
* Moderate noise level.
* Frequently performs work in a retail grocery store.
* Works in temperature extremes (walk-in freezer, frozen or hot parking lot, hot kitchen, etc.).
* Utilizes hand trucks, pallet jacks, grocery carts, box cutters, electronic ordering devices.
* Utilizes office machines, cash registers, tablets, computers, fax machines, scanners, photocopiers, telephone and intercom systems.
* Utilizes multiple systems of communication and data storage, including, but not limited to, G-Suite, GMail, Google Calendars, Payroll software, etc.
* May come into contact with hazardous materials in relation to cleanliness of the store.
* Moderate noise level.
**Qualifications**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
**COMPETENCIES**
To perform the job successfully, an individual should demonstrate the following competencies:
* Analytical - Ability to analyze data.
* Mathematical - Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio and percent. Ability to perform these operations using units of American money and weight measurement, volume and standard kitchen measurements.
* Comprehension - Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
* Reasoning - Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
* Teamwork Balances team and individual responsibilities; contributes to building positive team spirit; supports everyones efforts to succeed.
* Interpersonal Skills - Focuses on solving conflict, not blaming; maintains confidentiality; remains open to others and ideas and tries new things. Is able to make phone calls, approach new people, and generally welcome folks to the store in a hospitable manner.
* Organizational Support Follows policies and procedures; supports Co-ops goals and values.
* Judgment & Decision Making Displays willingness to make decisions; supports and explains reasoning for decisions.
* Independence & Interdependence - Ability to work independently, as part of a team, coordinating within the department to ensure goals are met.
* Leadership Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others.
* Problem Solving Identifies and resolves problems in a timely manner; works well in group problem solving situations; has a cooperative spirit.
* Planning/O