DescriptionOur mission is to work as a team, taking responsibility in building loyalty with our customers and our co-workers, to exceed expectations providing product and services that combine high quality with integrity and to assist all internal and external customers to assure that their needs are met in a 'Customer Service Plus 1' manner.Position SummaryDrivers will be primarily responsible for delivering grocery orders mainly to our customers' homes while maximizing customer satisfaction. Other responsibilities would include perform cleaning duties, stocking and handling products, perform cash handling and register operation duties in both store and transport locations.Job ResponsibilitiesMaximize Customer Satisfaction and Sales Improvement
- Deliveries of merchandise to residential and commercial customers
- Record completed delivery orders accurately and immediately
- Assists in restocking and replenishing supplies as needed
- Understand and adhere to all safety, sanitation, and administrative procedures
- Safely operate a motor vehicle, abiding by all state, federal, and local laws & ordinances
- Report any issues or incidents to the Manager on Duty
- Inspect vehicle before and after trip
- Is prepared to conduct daily and weekly maintenance duties on vehicle?
Fill in as needed to ensure the smooth and efficient operation of the store as directed by mgr.
- Face stock (front label facing out), bending and stretching as needed to reach shelves at ground level or higher
- Receive and check-in deliveries, lifting and organizing containers weighing up to 50 pounds
- Serve and prepare ice cream cones/cups
- Lift and count returnable bottles and cans, stack neatly in designated area
- Handle open products appropriately and according to health regulations
Cooperate with other store and company personnel
- Demonstrate a respect for associates and the company
- Report to work on time as scheduled and in appropriate company uniform
- Complete training assignments
- Communicate concerns to management
- Follow through on assigned tasks, demonstrate urgency in completion
- Maintain confidentiality of store personnel and operations
- Record hours accurately
- Know and follow policies and procedures
RelationshipsManager, Assistant Manager or Shift Manager:
- Immediate supervisor
- Consult regarding policy and procedures, problems and questions
- Keep informed of changes and activities in store, company, competition
- Exchange ideas and use of Continuous Improvement Program
Supervisor, Retail Operations Team, Human Resources, Department Heads:
- Inform of any problems or questions if unable to reach Manager, or if further clarification is needed, or if Manager is part of or unsympathetic to a problem/concern
Job SpecificationsMinimum Requirements:
- High School diploma or equivalent
- Must be at least 18 years of age
- Must possess proper communication skills to create a positive interaction experience with customers
- Must be able to communicate in English
- Must possess a valid driver's license with a safe driving record
- Must pass a background check on a Motor Vehicle Report (MVR)
- Must have a reliable car with current registration
- Must have auto insurance carrying a minimum of 300K in liability coverage
Training
- Must complete the following within 60 days of hire with passing scores (70%) on all written tests
- New Employee Orientation (NEO)
- Checklist A & B; RTO
- CSR class (Security & Alcohol/Tobacco Sales)
- Must complete state certification
Physical Demands
- Willing to work flexible hours when needed
- Ability to adapt to changing circumstances, personalities, locations, and hours
- Able to work in sitting, standing, and walking positions for up to 12-hour shifts with frequent changes between positions
- Able to bend at the waist and lift items up to 50 lbs. to waist level
Mental Demands and Responsibility
- Make correct change
- Enter/Edit sales correctly into the register and Vroom website
- Exposure to temperature extremes
- Ability to work with others
- Handle multiple priorities quickly
- Read and follow policies and training information
- Judgment and decision making to handle questions or problems relating to people, cash
- handling, equipment, products, etc.
- Aware of merchandising, safety/security and customer issues which need attention
This job description in no way states or implies that these are the only duties to be performed by this Associate. Incumbents will be required to follow any other instruction and to perform any other duty as requested by the Supervisor.