Retail Host
: Job Details :

JOB SUMMARY: To assist in supporting the mission of Bok Tower Gardens through the profitable operation of The Shop at Bok, providing a quality experience for the visitors.DUTIES:Sales and Customer Service

Maintain a neat & professional personal appearance within a cheerful professional attitude (Smile)

Greet and make eye contact with customers entering store, with 7 seconds

Be knowledgeable about shop merchandise in order to answer customer questions and explain the educational value of the item or what it represents

Learn about new products, new displays, and storage changes

Have adequate knowledge about the Gardens, Bok Tower, Pinewood Estate, special events and local area

Assist customers as requested, and get assistance if you do not know

Encourage and accept customer requests for merchandise using Merchandise Request Form

Satisfy customers regarding their comments and complaints

Ensure that the cashier counter is always attended and kept neat and clean

Answer the telephone promptly

Participate in onsite and offsite sales or special events

Shop Maintenance and Appearance

Maintain merchandise displays to be attractive, clean and customer-friendly

Create displays for new merchandise and utilize educational signage when appropriate

Maintain a pleasant environment in customer and work areas

Maintain cabinets and stockroom in a neat, orderly and logical fashion

Vacuum floors on weekends and spot mop as necessary

Clean door glass and jewelry case glass daily and as needed

Dust shelves, counters and windowsills as assigned

Restock daily from computer report to replenish sold merchandise

Restock as assigned from cabinets and stockroom

Touch-up displays daily to keep fresh appearance

Keep all areas free of safety hazards

Maintain neat and safe environment while doing displays or processing merchandise

At end of day, ensure that shop is orderly, mobility carts are plugged in, lights are out, doors are locked, and alarm is set.

Take trash and broken down cardboard boxes to trailer or dumpster

Fill in for Plant Shop Host as scheduled

Communication

Provide schedule requests well in advance, and cooperate in solving any conflicts

Report low levels of merchandise and supplies for re-ordering

Immediately report any suspicious person/activities, or safety hazards to management staff

Communicate your suggestions, ideas, comments, problems and complaints, as well as those from the visitors to the Retail Services Assistant Manager.

Be a team player and maintain open communication with staff and volunteers

Attend full-staff meetings and training sessions as scheduled

Read mail, e-mail, and listen to voice mail messages and respond appropriately

Answer telephone and respond appropriately

Serve on Bok Tower Gardens special committees as required

Cashiering

Transact cash register sales using scanner

Transact sales manually during storms when registers are un-plugged

Have thorough knowledge of all cash register functions

Provide 10% discount for members and 50-hour+ volunteers, and 20% discount for employees

Handle pet pen rentals, and provide written directions

Handle mobility cart rentals, and have adequate knowledge to provide hands-on instruction

Provide services for special promotions as well as wheelchair services.

Perform deposit and deposit check procedures as scheduled

At end of day, close out and balance cash registers and credit card authorization terminals

At end of day, perform cash out procedures as scheduled to balance banks and cash receipts

At end of day, run back up and reports at server as scheduled

Merchandise Receiving

Follow safety standards for handling heavy boxes

Check in merchandise and ensure quantity and quality

Report discrepancies and question back orders with vendors, and provide documentation

Indicate discontinued merchandise SKU's in the computer

Create and/or update vendor records and merchandise SKU's as needed

Perform computer receiving, and print purchase order and receiving report

Handle general office duties and special projects as assigned by the Retail Services Assistant Manager

Inventory Maintenance

Participate in the inventory counting process every summer

Take line or vendor inventory counts as assigned throughout year

Other Duties as Individually Assigned(Susan)- Safety Committee (Teresa)-Maintain statistical tracking of sales histories(Sean )-Respond to customer mail and E-mail requests for information(Sean -Process retail department phone order and web site order requests(Sean)-Facilitate UPS pick-ups (Lynn)-Maintain quality of book stocking and displays(Bronwyn)-Maintain quality of card stocking and displays(Lauren)-Maintain quality of Jewelry and displays.RequirementsKNOWLEDGE AND ABILITIES:

Good verbal and written communication skills

Good organizational skills for dealing with diverse duties

Pleasant, polite manner for dealing with public as well as staff

Flexible and motivated

Outstanding customer service skills

Ability to work in a fast-paced environment

Excellent time-management abilities

Must be able to handle a variety of multiple duties

Good interpersonal and problem solving skills

Good computer skills

Dependable and trustworthy

EDUCATION AND EXPERIENCE:

High School Diploma or equivalent

Some previous experience in the retail industry preferred

Salary Description 15.00