EOE Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
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Tailwaggers Pet Food and Supplies is locally and independently owned since 2003. We are your friendly neighborhood pet supply store. Our motto is Holistic, Healthy, Happy.
We are pleased to have 3 retail locations in Los Angeles, and we are looking for experienced customer service experts to join our Retail Management Team as Key Holders.
Pay rate: Starting at $18 or more an hour (depending on experience)
Full time Positions available
Key Holders are team leaders who:
- Exemplify excellent customer service during every guest encounter
- Coach and train our staff in Tailwaggers policy, sales techniques, and product knowledge
- Open and close our awesome locations
- Increase sales and boost morale by exuding a great attitude and leading by example
- Report daily to Location and Executive managers verbally and via email
- Are great with animals! (We see lots of dogs and cats in our stores every day!)
Qualified Candidates will have:
- Prior retail, sales, customer service, or front desk experience
- A love for and dedication to pets and animals
- Open work availability for days, nights, weekdays, and weekends
- A great attitude and desire to learn
*It is NOT required to have previous pet industry experience. We train with our staff regularly about our great foods and brands, but previous experience in the field is always a plus!
Tailwaggers Job Perks!
- Medical, dental, and optional vision plans for full-time employees
- 15% off all food and supplies excluding services
- Employee rates on grooming/daycare and exterior services
- Monthly food allowance for your specific pet(s)
- Optional 401K
- Work in a place where we are like a good family and there are always CUTE puppies!
Some daily duties of a Key Holder are:
- Welcoming customers into the store, engaging, treating the pets that are visiting, providing excellent customer service
- Training staff in protocol and procedures
- Directing and delegating to our staff daily
- Staying knowledgeable about our range of pet food and supplies
- Explaining to customers the best products for their animals' needs
- Recommending related products to increase customers' options and enrich the shopping experience
- Accepting and processing orders, operating the POS register, and resolving customer return issues
- Promoting special sales, offers, and awareness of store loyalty program
- Performing day-to-day cleaning and tasks as assigned
- Daily reporting and email correspondence
We look forward to hearing from you soon!
This position is currently accepting applications.
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