POSITION SUMMARY: At F&M, our Retail Loan Closer II's do more than file loan documents; they establish and nurture lasting relationships with our valued customers. We are industry leaders because people trust us to handle their loan closings with the utmost care and attention to detail. To continue this tradition of superior service and accountability, we're looking for a qualified loan closer to join our team. Our ideal candidate will have experience with banking loan processes and customer service. First and foremost, you must be trustworthy and precise. Your contribution will reinforce our reputation as a trusted bank in the community and the country. OBJECTIVES OF THIS ROLE:
- Performs various duties related to ensuring the accuracy and security of retail loan closing documentation for the bank.
- Meet and exceed bank service standards while complying with bank procedures and security protocols
- Meet delivery deadlines of closing disclosure to the customer, title company or loan originator, demonstrating respect and professionalism, being prompt, and accurate.
- Help our employees realize their best lives
RESPONSIBILITIES:
- Utilize sales training skills to provide outstanding customer service.
- Prepare TRID Closing Disclosure on closed end home loan products using LOS Software. Purchases and Refinances with a title company are coordinated with the closing agent at the title company.
- Review approved Home Loan files to determine conditions that must be met prior to closing.
- Schedule loan closing with Title Company, Attorney, Customer, and / or Home Loan Originator.
- Call Home Owners Insurance agent to obtain new policy or update mortgagee clause.
- Prepare closing documentation including mortgage and note using LOS Software. Ensure all closing documentation for accuracy.
- Monitor and schedule clear to close HELOC's for closing using the LOS Software.
- Prepare all closing documentation for HELOC's using the LOS Software.
- Call for payoffs as needed.
- Obtain VOE either through internet or by phone.
- Send wires daily to Title Company for loan closings. Follow documented time schedule for disbursements.
- Update Home Loan Closer Checklist.
- Communicate closing issues, problems and ideas with supervisor.
- Prepare home loan modification agreements.
- Prepare consumer loan direct documents as loan requests are submitted. Review the loan information for accuracy.
- Check the VIN of all collateral taken against the State's website to verify accuracy of same.
- Preview all loan documents before sending to the Branch for closing.
- Take care of all the necessary UCC filing steps to secure the bank's lien position.
- Onboard and ensure loan is correctly set up in the core system.
- Review and process approved dealer loans. Type the documents for indirect loans that were submitted via CRIF. Prepare the loan funding transaction documents.
- Complete the closer portion of the consumer loan checklist.
- Prepare extension forms, modification forms, and overdraft protection loan forms as necessary.
- Maintain strict confidentiality regarding customer's personal and financial information.
- Attend meetings and training sessions as requested.
- Comply and satisfactorily pass tests for bank policy and regulatory compliance that apply to position.
Requirements QUALIFICATIONS:
- Associate degree in business or 2 years' experience in banking and/or training; or equivalent combination of education and experience.
- Moderate math and computer skills
- Excellent communication, customer service, precise work and time-management skills
- Ability to pass a background check
- Strong dedication to accuracy and efficiency
ADDITIONAL REQUIREMENTS:Certificates and Licenses
COMPLIANCE:
- As generally applicable to F&M Bank and commensurate with these job functions, this job role includes accountabilities for following Bank policies and related procedures, as well as regulatory requirements involving federal and state laws, regulations, and related guidance.
- Compliance with Bank Secrecy Act (BSA), including accurate completion of Currency Transaction Reports (CTR) when applicable, Anti-Money Laundering Act (AML), Office of Foreign Asset Control (OFAC) and the USA PATRIOT Act. Adhere to Customer Identification, Customer Due Diligence and reporting of suspicious activities to the BSA Department.
NON-EXEMPT/HOURLY COMPETENCIES:
- Job Knowledge: Understands duties and responsibilities, possesses necessary job knowledge and technical skills, maintains job knowledge current.
- Productivity: Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, and handles information flow.
- Attendance: Employee is expected to adhere to the attendance and break policy and communicate with your supervisor about anticipated time off or modifications to break times.