DescriptionRetail ManagerAs a Retail Manager, you will be responsible for overseeing all aspects of the retail operations within the designated shops at our City House and Travers Island locations as well as the online store. You will be tasked with ensuring exceptional customer service, maximizing sales and profitability, managing inventory, and leading a team of retail associates to achieve performance targets and organizational goals.Education, Skills Required:
- Bachelor's degree in business administration, Retail Management, or related field.
- Proven experience in retail management and product purchasing with a track record of achieving sales targets and delivering exceptional customer service.
- Strong leadership and interpersonal skills, with the ability to motivate and inspire a team.
- Excellent communication and negotiation skills.
- Proficiency in Microsoft Office and retail management software.
- Knowledge of retail industry trends and best practices.
- Flexibility to work evenings, weekends, and holidays as needed.
Key Responsibilities AreasLeadership and Team Management:
- Recruit, train, develop, supervise, and motivate retail staff.
- Set performance expectations and provide regular feedback to team members.
- Foster a positive work environment and resolve any employee conflicts or issues.
- Lead by example, demonstrating excellent customer service and sales techniques.
Sales and Customer Service:
- Develop and implement strategies to drive sales and meet revenue targets.
- Monitor sales performance and analyze data to identify areas for improvement.
- Ensure that customers receive exceptional service and address any customer complaints or concerns promptly.
- Train staff in product knowledge and sales techniques to enhance customer experience.
- Creation of special orders for events.
Inventory Management:
- Manage inventory levels to optimize sales and minimize stock shortages or overages.
- Coordinate with suppliers and vendors to ensure timely replenishment of stock.
- Conduct regular inventory audits and implement procedures to prevent loss or shrinkage.
- Collaborate with internal stakeholders to forecast demand and inventory replenishment strategies.
- Budget management monthly/yearly to meet departmental metrics.
Purchasing:
- Develop and implement strategic purchasing plans that align with organizational objectives and budgetary constraints and goals.
- Source and maintain vendor relationships based on quality, reliability, price, and service levels.
- Oversee the end-to-end procurement of goods, from selection, purchase to receiving in inventory.
Visual Merchandising:
- Oversee the layout and presentation of merchandise to maximize visual appeal and sales.
- Ensure that displays are updated regularly and comply with company standards and promotional guidelines.
Financial Management:
- Monitor expenses and manage budgets effectively to maximize profitability.
- Analyze sales data and trends to make informed decisions regarding pricing, promotions, and product assortment.
- Implement cost-saving measures without compromising quality or customer service.
Compliance and Safety:
- Ensure compliance with company policies, procedures, and regulatory requirements.
- Maintain a safe and clean store environment, adhering to health and safety standards.
- Train staff on safety protocols and emergency procedures.
Conclusion:The Retail Manager plays a crucial role in driving sales, maintaining operational efficiency, and ensuring customer satisfaction within the retail environment. This position requires strong leadership, strategic thinking, and a passion for delivering excellent service. If you thrive in a fast-paced, dynamic setting and have a knack for driving results, we encourage you to apply for this exciting opportunity.