Retail Manager
: Job Details :

Store Manager Job Description and Requirements Job Related Duties: A Store Manager reports to the Supervisor/General Manager of Store Operations and his/her responsibilities include, but are not limited to the following: • Flexibility to work on-call and as needed to accommodate operational and scheduling needs. • Day-to-day store operations, including scheduling, training, and supervising employees and assistant managers. • The Store Manager is responsible for the store profits, and all controllable expenses; including labor, inventory levels, as well as cash and inventory shortages. • Self-motivated, dependable and able to work effectively in a fast-paced environment while maintaining 100% total customer focus. • Supervising and directing the activities of employees. • Ensuring excellent customer service. • Recruiting, training and development of employees. • Motivate, encourage, and challenge store clerks. • Promote and resolve customer complaints in a timely and professional manner. • Implement and enforce established daily operating procedures to ensure the store is clean, adequately stocked, organized, and well kept. • Ensure all merchandise is stocked and displays are appealing to guests, priced correctly, and displayed in a safe manner. • Maintain quality brand image standards as pass evaluations. • Supervise and discipline all store employees (and Assistant Manager) according to company policy. • Monitoring compliance with company policies and procedures. • Maximizing sales and profitability. • Monitor daily retail gasoline competitors and sending the prices to the corporate office in a timely manner as established by management. • Complete daily paperwork and computer entry in a timely manner as established by management. • Monitor cash overages/shortages, inventory shrinkage, and drive-offs daily. • Conduct store meetings as needed with employees. • Have the physical ability to perform all duties of a store clerk regularly. • Implement monthly promotions, vendor policies and procedures and ensure all POS advertising/signage is properly posted in a timely manner. • Communicate and perform price change request, mark downs/ups as requested by the Operations Manager. Communicate any issues with merchandise pricing with Price Book Administrator. • Creating positive store culture by treating employees fairly and with respect. • Monitoring and enforcing all safety and security policies and procedures and reporting any and all unsafe conditions. • Conduct regular Safety and Security Meetings and document with employees attending signatures. • Report and process all employee and customer incidents/accidents following company procedures. • Ability to work varied hours/days as business dictates. Physical Requirements: • Must be able to stand for extended periods of time. • Lift, bend, twist, squat, reach overhead, climb ladders, enter and work in cold climate (coolers and freezers) for up to 15 minutes. • Prepare food such as pizza, subs, or any other food service provided at the location. • Tolerate the smell of gasoline fumes and cleaning products. • Effectively lift and move a fire extinguisher, if necessary, to where it may be needed. • Have sufficient visual ability to check forms of identification. • Ability to read, count and write to accurately complete all documentation. • Ability to freely access all areas of the store including selling floor, stock area, and register area. • Ability to operate and use all equipment necessary to run the store. • Ability to climb ladders. • Ability to move or handle merchandise throughout the store generally weighing 0-50 pounds. Skills: • Basic knowledge of computer applications (Excel, Word, etc.) • Excellent interpersonal skills. • Strong leadership and managerial skills. • Strong team building and communication skills, including ability to communicate verbally to both large and small groups of employees. • Strong analytical skills. • Strong understanding and commitment to Nittany MinitMart's corporate mission, vision, and total customer focus. • Ability to prioritize tasks and delegate effectively. • Ability to handle difficult situations professionally. • Ability to understand all information in the daily reporting of store operations.