Location: Las Vegas,NV, USA
JOB SUMMARY
The Retail Sales Associate provides excellent customer service and actively promotes the selling of merchandise, operates a cash register, and handles all payment transactions for purchase. The Retail Associate receives, unpacks, folds, and puts away the daily deliveries of merchandise. He or she employs selling techniques required for the position. The Retail Sales Associate ensures that the selling areas are neat and clean and complies with visual standards. All retail employees should be outgoing, upbeat, energetic, and reliable. MUST BE 21 YEARS OF AGE OR OLDER.
EDUCATION
High School Diploma required. College degree preferred. Any combination of education, training or experience that provides the required knowledge, skills, and abilities.
LICENSES/CERTIFICATES
Ability to obtain/renew all government required licenses or certification, specifically an Alcohol Awareness Certification, and Health Card where applicable.
Essential Functions / Duties
Appearance
Ensure uniform standards are adhered to. Always wear a uniform that is clean and neatly pressed. Blouses and shirts should be buttoned to the top and name tag should be worn at all times.
Customer Service: both internal and external customers
Maintain customer service levels in accordance with Family Style Service standards
Acknowledge and greet guests with a smile
Be knowledgeable about the Caesars Rewards program and the benefits it offers the guest
Be courteous and create a warm, friendly atmosphere for the guest
Be knowledgeable of the hotel property and the amenities it has to offer
Assist guest in finding the product requested even if it means calling other stores
Teamwork
Communicate all daily activities to the next shift on duty
Partner with fellow Team Members to create a strong team
Communicate daily activities to the Supervisor on Duty
Adhere to company guidelines on attendance and tardiness. Clock in and out as directed based on the schedule
Sales techniques
Promote the selling of merchandise and be able to up sell merchandise
Develop an exceptional understanding of the product assortment in all the retail stores to help facilitate the customer decision making process
Be knowledgeable about the products sold in the stores and alert the Manager to customer product needs so he or she may alert the buyers
Register Operations
Be knowledgeable on register operations
Manage all payment transactions for customer purchases
Ensure that all the necessary supplies are in place for completion of the next shift (register tape, bags, tissue, bubble wrap, scotch tape, etc.)
Comply with all cash management policies and procedures
Report cash register malfunctions to the Supervisor on Duty
Ensure money is not left unattended at any time
Stock Management
Receive, unpack, fold, and put away the daily deliveries of merchandise
High volume retail stores require additional physical labor to stock coolers and transport stock from remote storage locations
Complete stock counts as requested
Receive the shipments in a timely manner
Merchandise in accordance with the planograms and notify supervisor of any discrepancies
List items needed for replenishment and ensure the information is relayed to the Supervisor on Duty
Inform the Supervisor on Duty if there are overstock items, slow sellers, fast sellers, and customer requests
Ensure there is an even balance of sizing within the soft line assortment
Use good guest service to deter theft. Alert the Security Department if you witness a shoplifter
Merchandising
Work with supervisors to display inventory according to planograms
Maintain visual and merchandising standards in accordance with company guidelines as set forth in the Visual Training Handbook
Ensure folding is completed throughout the day and soft lines are hung in size order, from the smallest size in the front to the largest size in the back
Housekeeping
Participate in store cleanliness by dusting and keeping all areas, including cash wrap, neat and uncluttered
Ensure that the cash wrap is well organized and free of all handwritten notes
Inform Supervisor on Duty if there are any maintenance concerns (lights, etc.)
Confirm correct signs are in place on sale items or special purchases
Miscellaneous
Must have 6 months previous cash handling experience.
Work requires effective communication in English, both verbal and written form in a professional manner.
Attend mandatory meetings and training sessions.
Complete job assignments as directed by the Supervisor on Duty
Assist with associate sales, inventories and special events as requested.
Working Conditions:
Fast paced, high volume environment involving constant interaction with staff and public. Shifts may vary based on business needs. Must be able to handle intoxicated guests in a professional manner. Must be able to tolerate secondary tobacco smoke.
Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Caesars Entertainment reserves the right to make changes to the job description whenever necessary.
As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.