JOB DESCRIPTIONJob Title: Retail SpecialistDepartment: Sales and ServiceReports To: East Coast Retail ManagerFLSA Status: Non-Exempt Compensation Base Range: $20.00-$22.00 HourlyWHO WE ARE: REP designs world-class, innovative gym equipment that is sold around the world, and we are now expanding into apparel, supplements, athletes, and events. REP was established in 2012 by two brothers who shared a deep passion for fitness. From our humble beginnings of selling bumper plates out of a small garage, REP has experienced remarkable growth, now occupying over 300,000+ square feet of office and distribution space in the USA and internationally. With a dedicated team of over 150+ fitness enthusiasts, our mission is to Improve Lives by Sharing our Passion for Strength. Our commitment to innovation, customer service, and value sets us apart. We believe in building a culture centered around fitness, so we specialize in outfitting home gyms, commercial gyms, and strength and conditioning facilities. Our dedication to excellence has been recognized multiple times when we were featured in the Inc. 5000 fastest growing private companies in 2018 and 2021 and then voted the best home strength product launch in 2022 by Garage Gym Experiment. works out together, and we regularly invite to join us. We organize fun to test our limits - and the . At REP, we continue to grow and bring new opportunities for those who want to be a part of a winning team. We firmly believe that being surrounded by like-minded individuals fuels creative energy and fosters a fun and collaborative work environment. This role is based in Carlisle, Pennsylvania. Carlisle is considered one of the best places to live in Pennsylvania, and USA Today even nominated it as one of the Best Historic Small Towns in 2022. Carlisle is also a history lover's dream, as it played a significant role in the Revolutionary War. Amid this charming town, the REP kitchen is always stocked with healthy snacks, energy drinks, and protein. This is not a remote position and requires you to work in the office five days a week (but that endless stream of healthy treats in a supportive and fun environment makes this office experience a reward, in and of itself). For a closer look at the Carlisle showroom, check out this blog.OUR CORE VALUES:Think Like a Customer - We empathize with our customers; understand the 'why' behind every decision we makeProgress not Perfection - We don't let perfect get in the way of good; we are better today than we were yesterdayPositive Attitude - Be a glass half-full kind of person and remember to have funTeamwork without Ego - We put the team above ourselves; we only win togetherTake Initiative - We drive momentum; if there is an opportunity to make us better, we want to hear itWHAT'S IN IT FOR YOU:Our commitment to quality and transparency applies not only to our products, but to our people. We are focused on creating a fun, exciting, collaborative space that's centered around health and well-being. We empower everyone on our team to take control of their careers and balance their work and life in a modern, fast-paced environment. We offer an exceptional compensation package which includes:DAY ONE BENEFITS!
- Medical, Dental, Vision (Competitive Benefits Packages Available)
- Health Savings Account (HSA) with employer contributions
- Flexible Spending Account (FSA) options
- LTD/STD, Life and AD&D (100% premiums covered by REP)
- 401k and Roth options with employer match up to 4%
- Employee Assistance Program (EAP)
RECHARGE YOURSELF!
- 3 weeks of PTO accrued during your first year
- 48 hours of sick leave annually
- 7 paid company holidays with an additional floating holiday
- Paid Parental leave starting day 1
- Birthday - Paid day off
PUMPED-UP PERKS!
- Unique bonus structure that rewards exceptional individual performance as well as company-wide performance
- Quarterly funded perks
- Full access to employee gym
- Employee discount on REP equipment and apparel
- Daily snacks and drinks provided by REP (for onsite employees)
- 'Fitness' casual attire
- Company and team building events
- Professional growth and development within the organization
- LIFE-WORK balance
ABOUT THE ROLE:The retail specialist will work closely with other retail and commercial specialist peers, under supervision from the East Coast Retail Manager. This role will involve high amounts of face-to-face interaction with customers in a retail showroom setting. The retail specialist will be confident in their ability to assist and close sales for all products sold by REP. In addition to face-to-face interaction, the retail specialist will assist customers virtually, both through phone calls and emails when applicable. They should be confident in their ability to navigate basic computer functions and be able to learn the basics of complex customer and warehouse management systems. Full time: Tuesday - Saturday from 9AM to 5PM; required in office 5 days a week.ESSENTIAL FUNCTIONS: include the following. Other duties may be assigned.
- Provide world-class service to our in-store customers.
- Assist customers with selection of gym equipment by maintaining thorough knowledge of all products.
- Assist in loading the order after being selected by warehouse staff.
- Maintain a clean showroom to provide customers with an optimal shopping experience.
- Process sales orders, returns and exchanges.
- Respond promptly to customer inquiries and issues via email or phone when not assisting an in-store customer.
- Record details of actions taken with customers in CRM.
- Participate in ongoing product training to remain up to date with REPs newest products.
WHAT YOU WILL BRING:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of an organization.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Have a basic understanding of Microsoft Office programs such as Excel, Word, PowerPoint, or equivalent programs.
- Be able to quickly learn how to navigate and use complex warehouse management systems and customer relation management systems.
EDUCATION AND/OR EXPERIENCE:
- Bachelor's degree (B. A.) from four-year college or university; one to three years related experience and/or training; or equivalent combination of education and experience.
CORE COMPETENCIES:Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy and enthusiasm.Resourcefulness - Securing and deploying resources effectively and efficiently.Collaborates - building partnerships and working collaboratively with others to meet shared objectives.Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.Ensures accountability - Holding self and others accountable to meet commitments.Customer Focus - Building strong customer relationships and delivering customer-centric solutions.Situational Adaptability - Adapting approach and demeanor in real-time to match the shifting demands of different situations.PHYSICAL REQUIREMENTS:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is constantly required to sit and use hands to operate the telephone, type and operate the computer and mouse. Physical effort may include stooping, kneeling, touching, feeling, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, talking, hearing, and repetitive motions. The employee is frequently required to talk, hear, and bend and twist neck. The employee may occasionally lift and/or move up to 70 pounds and rarely lift and/or move up to 150 pounds assisted. Specific vision abilities required by this job include close vision and distance vision.REP provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, REP complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.This specification is intended to indicate the kinds of tasks and levels of work difficulty that will be required of positions that will be given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision. The use of a particular expression or illustration describing duties shall not be held to exclude other duties not mentioned. Ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, and the ability to work productively as a member of a team or work group are basic requirements of all positions at REP.