Job DescriptionJOB SUMMARY:The Retail Stock Associate provides excellent customer service for both internal and external guests. He or she ensures merchandise is transferred from the receiving dock to the sales floor. The Retail Stock Associate receives, unpacks, and delivers merchandise. He or she ensures that the back stock is put away in the stock rooms. All retail Team Members should be outgoing, upbeat, energetic, and dependable. MUST BE 21 YEARS OF AGE OR OLDER. EDUCATION:
- High School Diploma required. College degree preferred. Any combination of education, training or experience that provides the required knowledge, skills, and abilities.
LICENSES/CERTIFICATES:
- Ability to obtain/renew all government required licenses or certification, specifically an Alcohol Awareness Certification, and Health Card where applicable.
ESSENTIAL FUCTIONS / DUTIES:
- The Retail Stock Associate must be able to safely lift up to 50 pounds, push and pull heavy loads and work standing for 90% of the day. He or she will be required to work in a fast-paced environment that is physically demanding.
Appearance:
- Ensure uniform standards are adhered to. Always wear a uniform that is clean and neatly pressed. Name tag should be worn at all times
Customer Service: both internal and external customers:
- Maintain customer service levels in accordance with Family Style Service standards
- Acknowledge and greet guests with a smile
- Be knowledgeable about the Caesars Rewards program and the benefits it offers the guest
- Be courteous and create a warm, friendly atmosphere for the guest
- Be knowledgeable of the hotel property and the amenities it has to offer
Teamwork:
- Communicate all daily activities to the next shift on duty.
- Respond to pages in a timely manner.
- Partner with fellow associates to create a strong team.
- Communicate daily activities to the Supervisor on Duty.
- Adhere to company guidelines on attendance and tardiness. Clock in and out as directed based on the schedule.
Stock Management:
- Receive the shipments in a timely manner
- Receive, unpack, and put away or transfer the daily deliveries of merchandise
- Receive in DC shipments and notify Supervisor on Duty if there are discrepancies
- Deliver and replenish beverages
- Receive orders of Pepsi, liquor, wine, and beer
- Receive requisitions from the loading dock
- Follow delivery schedule set forth by the Retail Manager
- Transport merchandise from the receiving dock to the store locations
- High volume retail stores require additional physical labor to stock coolers and transport stock from remote storage locations
- Ensure all the necessary supplies are delivered to the stores (bags, tissue, bubble wrap, etc.)
- Complete stock counts as requested
- Maintain and manage stock areas
- Inform the Supervisor on Duty if there are overstock items or out of stocks
- Complete on hand logs where applicable for the stock room areas
- Monitor alcohol and beer inventory and assist with ordering where applicable
- Assist in completing store to store transfers
Housekeeping:
- Participate in stock room cleanliness by dusting and keeping all areas neat and uncluttered.
- Inform Supervisor on Duty if there are any maintenance concerns (lights, etc.)
- Collect and dispose of trash where applicable.
Miscellaneous:
- Attend mandatory meetings and training sessions.
- Complete job assignments as directed by the Supervisor on Duty
- Assist with associate sales, inventories and special events as requested.
Working Conditions: Fast paced, high volume environment involving constant interaction with staff and public. Shifts may vary based on business needs. Must be able to handle intoxicated guests in a professional manner. Must be able to tolerate secondary tobacco smoke. Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments). The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary. As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.About UsHelp us roll out the red carpet at Caesars Palace! This world renowned resort indulges our guests with 25 unique restaurants and cafes, over 3,000 rooms, 4.5 acres of pools and gardens and a 50,000 square foot spa. If you have a passion for delivering personalized service in an exclusive setting, Caesars Palace is the place for you to start your career.Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.The below statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary. As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.