Location: all cities,PA, USA
** Retail Store Manager, Christopher & Banks**
**Job Category****:** Merchandising **Requisition Number****:** RETAI001930 Showing 1 location **Job Details**
**Description**
**OVERVIEW**
The Store Manager is responsible for managing all aspects of a Christopher& Banks store.
This key position is accountable for delivering results through effective management of store operations and Associates while ensuring an excellent customer experience.
**KEY RESPONSIBILITIES**
* Drive for Results
+ Demonstrate a play to win mindset. Drive plan, comp store sales, credit card and other key performance indicators (KPIs) with a customer first approach.
+ Train and model selling with STYLE.
+ Build brand awareness through planning and executing grassroots marketing activities and mall marketing.
+ Maintain sales floor awareness; resolve customer concerns quickly and effectively.
* Recruit, Hire and Staff
+ Assess talent and take action on opportunities to elevate store talent in a timely manner.
+ Proactively build talent bench of internal and external candidates, build a recruiting network of qualified
candidates and fill open positions within 30 days.
* Coach and Develop
+ Provide timely feedback, training and coaching that result in improved performance.
+ Create passion for the brand and a desire to improve performance.
+ Hold team accountable for achieving performance expectations.
+ Communicate clearly and respectfully and promote teamwork.
* Brand
+ Be a C&B STYLIST, have a passion to serve and STYLE our customers.
+ Use merchandising techniques to drive sales growth through compelling visual presentations.
+ Organize and lead efforts to keep a clean and safe store.
+ Ensure the store is consistently merchandised according to visual guidelines and hold team accountable to the standards.
* Operations
+ Maintain general operations of the store and adhere to all operational policies and procedures including loss prevention to ensure safe and efficient operations.
+ Execute of corporate directives within designated timeframes.
**ADDITIONAL RESPONSIBILITIES**
* Adhere to Company policies, procedures and Core Values.
* Regular attendance and the ability to work a flexible schedule to meet the needs of the business, including nights, weekends and holidays.
* Direct Reports include:
+ Assistant Store Managers
+ Sales Associates (including Seasonal and Event Associates)
+ Temporary Key Holders
+ Stockroom Associates
* Other duties as assigned.
**QUALIFICATIONS / KNOWLEDGE, SKILLS & ABILITIES**
* Minimum 3 years of retail experience, Christopher & Banks experience preferred.
* Minimum 2 years of supervisory experience.
* 1-2 years of specialty store experience preferred.
* Strong emphasis/experience in store operations function and/or customer service industry.
* Demonstrated ability to improve customer satisfaction and drive customer loyalty.
* Excellent visual merchandising skills.
* Ability to assess talent, coach, develop and manage performance.
* Strong communications skills and ability to foster a customer focused selling culture.
* Strong organizational skills with the ability to multi-task, prioritize and manage time.
* Knowledge of retail math and the application of concepts and daily operations.
* Ability to operate point of sale (POS) register system with proficiency.
* Ability to make bank deposits in accordance with the Companys bank deposit guidelines
* Ability to travel as required.
iMedia Brands is an equal opportunity employer. We are committed to complying with all applicable laws providing equal employment opportunities to individuals regardless of sex/gender, sexual orientation, age, disability, race, color, ethnicity, religion, creed, national origin, or other protected characteristics as defined by state, federal, or local law.
The individual in this role must be able to perform the essential job functions with or without a reasonable accommodation. In the event that an applicant or employee wishes to seek a reasonable accommodation, please contact iMedias Human Resources department for further direction.
This job description is intended to convey the general nature and scope of the position and not to be construed as an exhaustive list of all responsibilities, duties, and skills required. All employees may be required to perform duties outside of their normal responsibilities as needed, and iMedia management reserves the right to amend the duties and responsibilities of this role at any time to meet business needs.
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