Retail Store Manager – Team Leader
: Job Details :

Now Hiring! Store Manager

This fast-paced, commission-driven sales role will provide you with everything you need to thrive at Mattress Firm. This position is eligible to receive bonus pay.

Mattress Firm

The most trusted authority on sleep

We're no ordinary mattress company. In just over 30 years, Mattress Firm has become America's largest specialty mattress retailer. With more than 2,400 stores nationwide and a team of more than 6,000 Sleep Experts®, we have helped millions of people get better sleep. That's who we are and what we do—because everyone deserves a great night's sleep.

Helping people sleep well so they live well

Did you know we spend a third of our lives in bed? That's why our priority is making sure everyone's eight hours are perfect. We're looking for passionate, ambitious people: innovators, action takers, growth seekers and life changers. Your journey will begin with an extensive, customer-centric retail sales training program that empowers you to create a life-changing in-store experience and help customers build the perfect sleep sanctuary. Helping people sleep well so they live well is at the core of what we do. So, join us in making a difference—let's help people say goodbye to Junk Sleep and hello to the sleep of their dreams.

Why work for Mattress Firm?

• Our teams are passionate, and our culture is inspiring

• You'll be surrounded by ambitious people: innovators, action takers; life changers that will inspire you

• Excellent growth opportunities through education and development programs

• Great benefits

• Get paid on demand

• Mental health and life resources

• Great employee discounts:

• mattresses and sleep accessories

• cell phones and electronics

• travel

• car and home loans

• and more

• Medical, dental, prescription, and vision plans

• 401(k) with employer matching

• Some positions have base pay or uncapped commission

Job Description

The Store Manager leads the Mattress Firm vision, company initiatives, and achieves sales performance goals by holding associates accountable for the execution of in-store merchandising in multiple store units. In addition, leads selling programs, driving related KPI results in multiple store units and supporting the omni-channel experience. The Store Manager ensures teams always put the customer at the center and create a compelling and engaging environment for MFRM team members.

• Drive individual and team sales performance and KPIs

• Train and coach store employees in sales, product knowledge and operating activities, providing constructive feedback; annual performance reviews and Individual Development Plans

• Create store staff schedule to drive store goals and store profitability

• Manage sales associate performance and hold them accountable for achieving personal sales goals, demonstrating company values, and supporting company initiatives.

• Execute performance improvement plans, progressively discipline, and terminate when appropriate

• Lead store visits with District Manager and/or Regional VP, identifying areas of success and opportunity

• Maintain customer relationships during and post-purchase (e.g., resolving issues, deliver reminders, resolving concerns etc.)

• Create an environment where customers always at the center and have an exceptional experience

• Communicate professionally and regularly with field employees (Distribution Center, District Manager, Regional VP, etc.) to address immediate concerns and questions

• Assist in multi-store staffing, interviewing, and hiring qualified candidates

• Continue to develop skills, competencies, product knowledge through assigned course work, training, and other company led activities.

• Conduct workforce management activities (store staffing schedule, reconciling punches etc.), utilizing Operations team support and tools

• Achieve or exceed individual store financial targets through effective execution and customer service at the store level

• Ensure store execution of product merchandising, marketing, and POP standards

• Ensure company policies, including appearance and functionality standards, and state regulations are followed

• Partner with marketing to plan, implement and monitor assigned store's social media strategy to positively impact brand awareness and increase sales

• Ensure timely open and closing procedures

Life at Mattress Firm

Our mission and vision

As America's most trusted authority on sleep, our mission is to help people find the mattress of their dreams. With low prices, the best brands, and the knowledge of our Sleep Experts®, we make it easy to get a great night's sleep, every night.

History

In just over 30 years, Mattress Firm has become America's largest specialty mattress retailer. With more than 2,400 stores nationwide and a team of more than 6,000 Sleep Experts®, we have helped millions of people get better sleep.

Benefits beyond a paycheck

We support you just like we support our customers—that's why we offer an extensive range of benefits designed to support you, your family, and your future.

Diversity, equity, and inclusion

We believe in an inclusive environment that attracts, develops, and retains top talent. Our Diversity, Equity & Inclusion Council works to promote the cultivation of a work environment that embraces and celebrates all the individuals, backgrounds and perspectives that reflect the communities we serve.

Giving back to our community

Whether it's volunteering at a foster care agency, food bank or even an animal shelter, we believe in giving back to our associates and the communities they live and work in. That's why we're proud to support organizations dedicated to helping people follow their dreams and thrive.

DIVERSE CANDIDATES ARE ENCOURAGED TO APPLY

Mattress Firm is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment and does not discriminate against any applicant or employee for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. Mattress Firm is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.

Pay Range:

Now don't fall asleep out there… the sooner that we receive your application, the closer you are to the career of your dreams!

DIVERSE CANDIDATES ARE ENCOURAGED TO APPLY

Mattress Firm is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment, and does not discriminate against any applicant or employee for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. Mattress Firm is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.