Location: Ithaca,NY, USA
**Retail Store Supervisor - The Cornell Store**
Ithaca, NY **Type:** Full-Time **Posted:** 06/15/2021
*Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty and staff of all identities and backgrounds. We strongly encourage individuals from underrepresented and/or marginalized identities to apply.*
**Cornell requires that all faculty and staff members, regardless of their work location, disclose their vaccination status, and provide proof of vaccination if vaccinated, immediately upon hire.**
**Join one of the best retailers in Ithaca, New York! We invite you to be part of our dynamic team dedicated to delivering legendary customer service and thousands of quality products to our customers at Cornell University and all over the world!**
Student & Campus Life (SCL) inspires transformation in all Cornell students on their journey of individual, academic and personal evolution. Our division is comprised of leading student affairs experts who support our campus on pressing student life matters including public service, health, wellness, social justice, residential living, food services, sports, recreation, career services, and student activities and organizations including sorority and fraternity life. Our nearly 4,000 staff and student employees who make up SCL embrace the opportunity to represent the division and strive for excellence as we shape the Cornell student experience, one interaction at a time.
As a dynamic hub of the Cornell University campus, The Cornell Store is recognized as a national leader in collegiate retailing and innovation. We are an independent, self-funded enterprise within Student & Campus Life at Cornell University. We strive to deliver legendary customer service and quality products to meet the needs of the Cornell Community. In service of Cornell students, faculty, staff, alumni and visitors, The Cornell Store team successfully runs a multi-channel retail business, including a 22,000 sq. ft. flagship campus store, 3 expansive e-commerce sites, and 3 satellite locations throughout the Ithaca area and NYC, ultimately producing a cumulative $26 million in annual retail sales.
The **Retail Supervisor** will actively manage and support their team to drive store sales, increase customer engagement and satisfaction, develop and execute promotions, and achieve sales goals. In this role, you will create an outstanding shopping experience by ensuring staff are engaging with customers, making sure the sales floor is shoppable and welcoming, and helping to resolve issues as they arise. As the Retail Supervisor, you will strive to create a positive and inclusive work environment for your team that ensures your team takes pride in representing The Cornell Store and maintains a respectful and courteous manner at all times. Additionally, this may include assisting in the hiring of staff, creating staffing plans, setting customer service standards and providing service training and regular coaching.
A successful candidate for this position thrives in a fast-paced environment both independently and as a team player. They are able to multi-task effectively and manage multiple priorities while continuing to remain customer-focused. Additionally, they should be actively involved with all staff and continually look to motivate, develop and manage performance through regular hands-on training and coaching that ensures a productive and effective team. It's also important that they are flexible and dependable as schedules change based on business needs and will include some evenings, weekends, and holidays.
**Required Qualifications:**
* Associate's degree or technical training and 2-3 years of experience in retail; or equivalent combination of education and experience is required.
* Excellent oral and written communication skills
* Demonstrated passion for customer service
* Strong competencies with Microsoft Office software and previous experience with retail inventory management systems including POS software is critical.
* Position requires the ability to climb ladders and lift and/or move 25-50 pounds.
**Preferred Qualifications:**
* Advanced degree in business management or related field, or additional work experience in a retail field or managerial capacity is strongly preferred.
* Advanced experience with merchandising, promotional, and visual display skills, using and leveraging inventory management tools, retail POS systems, and/or financial reporting tools is highly desirable.
* Demonstrated experience training and coaching effective sales and service behaviors is also highly preferred.
No relocation assistance is provided for this position. Visa sponsorship is not available for this position.
**University Job Title:** Sales Asst IV
**Job Family:** Auxiliary Services
**Level:** D
**Pay Rate Type:** Hourly
**Company:**
**Contact Name:** Darren Murphy
**Number of Openings:** 2
**Job Titles and Pay Ranges:**
To learn more about Cornell's non-union staff job titles and pay ranges, see . The final rate of pay for the successful candidate will be determined considering the following criteria:
* Prior relevant work or industry experience.
* Education level to the extent education is relevant to the position.
* Unique applicable skills.
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2021-05-03-07:00 Retail Store Supervisor - The Cornell Store Cornell University Ithaca, NY To apply, please send all application materials to:
Cornell University
337 Pine Tree Road
Ithaca, NY 14850 *Please be sure to read the job posting carefully and submit all required information.*