Location: Raleigh,NC, USA
DescriptionCareer Development | Daily or Weekly Pay | Tuition-Free Benefits | Fun Stores | Free Product | 40% DiscountAt Bath & Body Works, everyone belongs. We are committed to creating a diverse, equitable and inclusive culture focused on delivering exceptional fragrances and experiences to our customers. We focus on recruiting, retaining, and advancing diverse talent where our associate population is as diverse as the communities we serve, live and work. In addition, we work to improve our communities and our planet in a way that will make us proud for years to come because we believe the world is a brighter, happier place when everyone has access to the things that make them happy.Our store leaders are the front line of our field leadership team: they're retail and customer-savvy, dedicated brand ambassadors and thrive on the connections we make with our customers. As Supervisor you will enjoy the opportunity to work in partnership with the Store manager to develop outstanding associates, deliver exceptional and consistent customer experiences, and positively impact growth across Bath & Body Works.ResponsibilitiesResponsible for leadership tasks as delegated by the store managerProvide individual and team performance feedback and recommendations to managersTrain, coach, reward and motivate associates to improve selling and the customer experienceReinforce selling expectations, performance, results and accountability with all associatesLead and model selling and customer experience standardsSet the direction and goals for the day/shift when associates arrive for workBuild a highly satisfied and loyal customer base through engagement, conversion and capturing customer phone and e-mail informationPerform opening and closing routines including execution of bank deposits, receipt of shipment, and interpretation/dissemination company directiveAct as the manager on duty when scheduled to support customer service, work with vendors, or address maintenance issuesPartner with the members of the sales leadership team to support action plans that optimize results and ensure effective execution of operational activitiesMaintain policies and proceduresQualificationsProven experience delivering sales resultsAbility to effectively communicate and foster a customer focused selling cultureAbility to provide effective, in the moment coaching to associatesAvailable for varied weekly shifts including weekend, closing and peak periodsPrior experience in a supervisory role, preferably in a retail settingEducationHigh School Diploma or GED CertificateCore CompetenciesLead with Curiosity & HumilityBuild High Performing Teams for Today & TomorrowInfluence & Inspire with Vision & PurposeObserve, Engage & ConnectStrive to Achieve Operational ExcellenceDeliver Business ResultsBenefitsBath & Body Works associates are the heart of our business. That's why we're proud to offer benefits that empower you to Dream Bigger & Live Brighter. Benefits for eligible associates include:On-demand access to your earned wages through DailyPay! This optional benefit allows you access your pay when you need it … daily, weekly or whenever a need arises.Tuition-free education offered in partnership with Guild from more than 140 programs across 30+ colleges and universities. Plus, scholarship opportunities to attend post-secondary education through the BBW Scholarship Fund.40% merchandise discount and free product that encourages you to come back to your senses!Competitive, performance-based compensation and bonus incentive programs for sales leadership positions.No-cost mental health and wellbeing support for all associates. Plus, robust health, dental, vision and life insurance options for full-time associates.Opportunity for paid time off and additional family benefits including paid maternity and parental leave.Visit bbwbenefits.com ( for more detailsThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: Philadelphia Fair Chance Law ( the box poster - private employers, as of 8.23.18.pdf) , San Francisco Fair Chance Ordinance ( 49 official notice final 091114.pdf) .We are an equal opportunity and affirmative action employer. We do not make employment decisions based on an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, pregnancy, genetic information, protected veteran status or any other legally protected status, and we comply with all laws concerning nondiscriminatory employment practices. We are committed to providing reasonable accommodations for associates and job applicants with disabilities. Our management team is dedicated to ensuring fulfillment of this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, associate activities and general treatment during employment. We only hire individuals authorized for employment in the United States.Application window will close when all role(s) are filled.