Retail Team Lead
: Job Details :

At Nespresso, we place people and specialty coffee at the heart of what we do. As part of our team, you'll be empowered to inspire, care, act, and innovate to reach your full potential and reimagine what coffee can be. As a certified B Corporation, we're committed to driving our triple bottom line – People, Profit, and Planet – by delivering an exceptional coffee experience that elevates our community, suppliers, farmers, and each other, channeling our growth-minded spirit to set new standards in global coffee culture. Quality, sustainability, diversity, and inclusion are core to who we are and critical to our vision of driving positive change. Throughout our factories, boutiques, and office locations, Nespresso careers are brimming with best-in-class opportunities for your development and growth. Join us!

Is this your next job Read the full description below to find out, and do not hesitate to make an application.

Reimagine what coffee can be. Reimagine what you can become. Let's grow together.

Do you have a passion for coffee and a knack for exceptional customer service? Join our team as Coffee Specialist/Sales Associate. As the welcoming face of our retail boutique, you will guide and assist our customers, providing an inviting experience that goes beyond selling coffee. Your knowledge will help customers discover their perfect coffee match and create unforgettable moments with Nespresso!

WHAT'S IN IT FOR YOU:

• Competitive pay – Plus quarterly bonuses for achieving team sales and service goals.
• Coffee expertise - You will learn all about coffee and become a coffee expert.
• Caring Culture – Nespresso is known for a culture that inspires you to be, feel and do your best ultimately caring for our people. Join a supportive and collaborative team environment.
• Growth and Development – At Nespresso, you have an opportunity to build a career that aligns with who you are.
• Purposeful work – As a B Corp we view coffee as a force for good. Enjoy work that is making a positive impact for humans and our planet.

The approximate hourly pay for this position is $22.75/hr. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills, and abilities as well as geographic location.

WHAT WE OFFER:

Nespresso offers retail employees performance-based incentives and a total rewards package, which includes a free Nespresso machine and coffee product allowance, a 401k with company match, educational reimbursement, health and mental wellness programs, DE&I resource groups, commuter benefits, pet adoption reimbursement, employee recognition program and discounts at over 2,000 companies and much more!

WHAT YOU'LL BE DOING:

• Brand Advocate: You share our mission and values in sustainability and recycling.
• Customer Obsessed: You have a heart for hospitality and working with people.
• Greet and Engage: You create a memorable experience for customers.
• Listen and Learn: You understand the customer's needs and recommend personalized coffee and machine solutions.
• Product Knowledge and Promotions: You offer complimentary coffee tastings and display your coffee and product knowledge.
• Team Collaboration and Respect: You proactively support and collaborate with team members.
• Operations and Safety: You will take part in maintaining our elegant boutique environment.
• Training and Learning: You will undergo a training period that sets you up for success.

WHAT YOU'LL BRING:

• You are inherently a people person and thrive in a customer service environment.
• You enjoy working in a fast-paced environment, thinking on your feet and adaptable to change.
• You are punctual and available to work open and closing shifts, weekends, and holidays.
• You have patience for day-to-day challenges and are resourceful in troubleshooting on the spot.

It is our business imperative to remain a very inclusive workplace. Nestlé Nespresso USA is an equal opportunity employer and is looking for diversity in qualified candidates for employment. If you require an accommodation in order to view or apply to open position, please dial 711 and provide this number to the operator: 1-800-###-####.

This position is not eligible for Visa Sponsorship.

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