Retail Team Leader at Tri-State
: Job Details :

Ohio Valley Goodwill Industries, founded in 1916, is one of the largest providers of rehabilitation services in the State of Ohio. Utilizing our retail store network, we generate sales revenue to support thousands of individuals with disabilities and homeless local veterans.

Have you got what it takes to succeed The following information should be read carefully by all candidates.

Retail Team Leader will assist management in the operation of the Goodwill retail store. This includes customer service, record keeping, cash management, production, donation management, facility operation, communications, merchandising, and inventory control.

Role and Responsibilities

• Assist the Retail Store Manager with the overall operation of the retail store.
• Ensure compliance with all policies, including, but not limited to, reporting theft or misuse of company property or other illegal activities.
• Resolve customer complaints in a fair and impartial manner, referring all unsettled disputes to the store manager.
• Provide coaching, correctional direction, supervise and train retail associates on job-related responsibilities.
• Make recommendations to Asst Mgr or Manager related to disciplinary or corrective action.
• Monitor sales transactions associated with purchases and ensure proper sales procedures are followed by sales associates.
• Handle escalated or complex sales or customer-related issues.
• Inspect and validate accurate pricing and quality of production.
• Ensure production team is working at a pace that will ensure the team achieves production goals.

Supervisory Responsibility

• This position is responsible for training and delegating work assignments to the Donation Attendant, Merchandise Processor & Sales Associate positions.
• At least 1 year of supervisory experience preferred.
• Ability to perform continuous walking, stooping, standing, bending, kneeling, and climbing for prolonged periods of time.
• Work a flexible schedule in support of the store opening, production, and closing operations.
• Ability to effectively communicate in English with customers and associates.

Physical Requirements

• Ability to sit or stand for eight hours.
• Ability to bend and twist.
• Ability to lift and carry 35 pounds with or without a reasonable accommodation.
• Moderate noise (i.e., business office with computers, phone, and printers, light traffic).
• Ability to work in a confined area.
• While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer and telephone, keyboard, reach, stoop, and kneel.
• Specific vision abilities required by this job include close vision requirements due to computer work.
• Regular, predictable attendance is required as business demands dictate.

If you're looking for a rewarding, fulfilling experience, please join our team!!Please complete application and attach resume with detailed work experience. Incomplete applications will not be considered for the position.

Pay rate: $13.00 per hour.

EEO Employer/Vet/Disabled

Apply for this position

Required*

First Name*

Last Name*

Email Address*

Phone*

Address*

Are you legally authorized to work in the United States?*

Please enter the name of the specific source where you learned about this position: (e.g. if referred by an employee, enter employee's name, if applicable):*

Are you 18 years of age or older?*

Have you ever been employed with us before?*

Have you ever been convicted of any misdemeanor or felony (this includes, without limitation, pleading guilty, pleading no contest, or having a judicial finding of guilt)? Conviction will not necessarily disqualify an applicant from employment.*

Do any of your relatives work at Goodwill? If so, please specify:*

Let us know about your related work experience. Please list your past three employers (Employer's Names, Dates of Employment, Job Titles, and Duties of the job).*

If you have a resume, please download it here:

What's your highest level of education completed?* GED or Equivalent High School College- Associate's Degree College-Bachelor's Degree College- Master's Degree Other

What is your availability to work?* Monday Tuesday Wednesday Thursday Friday Saturday Sunday

What is your salary expectations/pay rate for the position you are applying?*

#J-18808-Ljbffr