About UsDavid Yurman is a celebrated American jewelry company founded in New York by David Yurman, a sculptor, and his wife, Sybil, a painter and ceramicist. When the artists began collaborating, their goal was simply to make beautiful objects to wear. Led today by their son Evan, David Yurman creates timeless, yet contemporary collections for women and men defined by inspiration, innovation, consummate craftsmanship and cable - the brand's artistic signature. David Yurman collections are available at 50 retail stores throughout the United States, Canada, Hong Kong and France and at over 300 locations worldwide, through their exclusive authorized fine jewelry and timepiece network of retailers.
Our ValuesAt David Yurman, creativity, innovation and impeccable craftsmanship are at the core of everything we do. Fueled by the energy of our hometown, New York City, artistic passion informs each and every jewelry design. The Yurman family's guiding vision continually defines and redefines what it means to be the preeminent American luxury jewelry brand. We are committed to responsible business and social practices and to the protection and advancement of human rights. We believe in partnering with others who share these values and understand their importance.
Job DescriptionAs the Technical Support Analyst, you will play a crucial role in delivering innovative retail technology solutions that enhance customer experiences and support business growth. This position requires a strong blend of technical application expertise, project management skills, and deep knowledge of retail POS systems, with a preference for experience in KWI and Teamwork. You will work across both front and back-end retail systems to develop, improve, and support applications, ensuring they are fully integrated with other key systems at David Yurman.
Responsibilities- Implement, manage, and support the retail applications platform, including Salesforce, API integrations, and SQL databases. Oversee all aspects of development, updates, testing, and user access rights.
- Coordinate and manage application upgrade cycles, ensuring seamless release management and comprehensive end-user testing.
- Lead the planning and execution of new store openings, ensuring successful deployment of retail systems.
- Analyze and optimize the current retail applications landscape and data interfaces to improve efficiency and performance.
- Technical ability to write SQL queries.
- Provide expert support for retail, corporate, and special sale retail operations, focusing on POS and payment systems.
- Collaborate with technology teams to ensure the effective support, upgrade, and enhancement of retail applications, fostering a collaborative environment.
- Research and recommend innovative application solutions to solve complex business challenges within the retail application landscape.
- Lead and influence interactions with business users, workstream leads, stakeholders, and external teams to drive decisions and achieve optimal solutions.
- Partner with users to deeply understand their operations, anticipate needs, and implement efficient solutions through application configuration and deployment
- Develop and document clear functional and technical requirements, including high-level technical specifications.
- Create and execute detailed system implementation plans, ensuring timely and successful project completion.
- Lead projects from inception through completion, including design discussions, prioritization, and project management using tools like Jira.
- Manage all aspects of assigned initiatives, including project timelines, resource planning, cross-functional coordination, and budget management.
- Proactively address issues and demonstrate initiative in driving project success.
- Lead resolution of production support problems in accordance with problem management and incident management policies and procedures.
Qualifications- 3-5 years of experience in retail systems, with a focus on omnichannel solutions.
- Bachelor's degree in engineering, IT systems, Business, Supply Chain, or a related field.
- Proficiency in Windows, iOS, AirWatch, SSO Technologies, and Web Services (preferred).
- Experience with omnichannel retail capabilities, including BOSS (Buy Online, Ship to Store), Endless Aisle, and Store Fulfillment.
- 1+ years of experience using SQL.
- Exceptional analytical and problem-solving skills across business functions and applications.
- Proven project management experience, with a track record of successfully leading complex projects
- Ability to work both collaboratively and independently, with strong organizational skills to manage multiple priorities.
- Strong documentation skills, with the ability to create clear, structured, and effective technical and functional documentation.
- Structured and analytical thinker with a strong team-oriented approach to problem-solving.
- Passion for retail technologies and a continuous drive to learn and innovate.
- Strong communication and presentation skills, with the ability to interact effectively with business-facing teams.
- Detail-oriented with the ability to dive deep into complex issues and develop effective solutions.
- Adaptability to thrive in a fast-paced, dynamic environment while maintaining professionalism and clarity.
- Comfortable interacting, communicating, and presenting with/for business-facing teams
- Keen attention to detail, ability to dive deep, and expert problem-solving skills
- Ability to work in a fast paced, change driven environment while remaining professional and articulate.
Location: New York, NY (Tribeca)
Work Model: Hybrid (3 Days in Office / 2 Days Remote)
Estimated Salary Range: $85,000 - $100,000
Diversity, Equity & Inclusion at David YurmanAs a company founded by artists, David Yurman champions self-expression in everything we do. We are committed to fostering a culture of openness and creative collaboration within our entire community, and we cherish the diversity of our employees' backgrounds and perspectives. We will always advocate for equity and inclusion for all.David Yurman is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual's age, race, creed, color, religion, national origin, sex (including pregnancy, sexual orientation, gender).