Retail Wine Specialist - Sproul Road, Broomall
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Retail Wine Specialist - Sproul Road, BroomallPrint ( Wine Specialist - Sproul Road, BroomallSalary$48,587.00 - $68,871.00 AnnuallyLocationDelaware County, PAJob TypeCivil Service Permanent Full-TimeJob NumberCS-2024-12679-02135DepartmentLiquor Control BoardDivisionLC Str 2332Opening Date12/11/2024Closing Date12/25/2024 11:59 PM EasternJob Code02135Position Number00054354UnionUFCWBargaining UnitM1Pay GroupLS04Bureau / Division Code2332Bureau / DivisionRegional OperationsWorksite Address1991 Sproul RoadCityBroomall, PennsylvaniaZip Code19008Contact NameTracey DavisContact Phone717.###.####Contact ...@pa.gov+ Description+ Benefits+ QuestionsTHE POSITIONNOTE: THIS IS A REPOSTING OF CS-2024-12679-02135. IF YOU APPLIED UNDER THE PREVIOUS POSTING WHICH WAS OPEN FROM NOVEMBER 20, 2024 TO DECEMBER 4, 2024, YOU CANNOT SUBMIT A NEW APPLICATION.The Pennsylvania Liquor Control Board (PLCB) is looking for a friendly, motivated, and enthusiastic individual to deliver outstanding customer service and provide customers with detailed information regarding wine selections, wine and food pairings, and build relationships with our customers. Our mission is to responsibly sell wine and spirits as a retailer and wholesaler, regulate Pennsylvania's alcohol industry, promote alcohol education and social responsibility, and maximize financial returns for all Pennsylvanians. If you have experience with wholesale or retail marketing, selling, and managing wine inventory, and have a passion for food and wine pairing, this is an excellent opportunity for you!DESCRIPTION OF WORKThis position is responsible for providing retail customers with detailed advice regarding wine selections and solutions to wine and food pairings, situational wine needs, and encourage customers to try options that may have not yet been under consideration. You will be expected to openly engage shoppers and solicit inquires for service and assist customers in selecting products, recognize repeat customers, and build relationships with customers.You will be responsible for inventory to include maintaining, stocking, inventorying, replenishing, cleaning, and servicing the specialty products section for one of the PLCB's Premium Collection Stores.You will be responsible for recommending wines for in store tastings and conducting public tastings according to an approved schedule. Researching customer inquiries (e-mail, phone, written) and keeping abreast of current events within the industry will be a priority in this role. You will be responsible for specialty signage and marketing efforts established in Central Office.You will have the opportunity to provide training and mentoring to store staff to raise general product knowledge and specialty product initiatives. When operationally necessary, this position may conduct work more closely associated with standard retail clerk work. Duties relating to retail clerical work are as follows: counts out a register drawer and accounts for all assigned cash, ring sales during peak times, unload shipments, assist other employees in putting away inventory, and assists customers in locating products.Work Schedule and Additional Information:+ Full-time employment, 37.5 hours per week.+ Work hours may vary from 7:00 am to 10:00 pm, Sunday- Saturday.+ Salary: The starting salary for this position for new Commonwealth employees is fixed at the minimum salary listed above and is not negotiable.+ You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.REQUIRED EXPERIENCE, TRAINING & ELIGIBILITYQUALIFICATIONSMinimum Experience and Training Requirements:+ Three years of retail experience in a PLCB liquor store and completion of the PLCB's Advanced level Wine Education; or+ Four years of wholesale or retail experience in the sale of wine that includes experience in stock handling and inventory control, merchandising, and marketing; or+ Four years of wholesale or retail marketing, selling, and managing wine inventory and storage in the hospitality, restaurant, or food and beverage industries; or+ An equivalent combination of experience and training.Post Employment Requirement:+ Employees who qualify under the second, third or fourth Minimum Experience and Training option must successfully complete the PLCB's Advanced Level Wine Education program within 6 months of employment.Other Requirements:+ You must meet the PA residency requirement ( Info/Pages/default.aspx) . For more information on ways to meet PA residency requirements, follow the link ( Info/Pages/default.aspx) and click on Residency.+ You must be able to perform essential job functions.Legal Requirements:+ You must pass a background investigation. An applicant with a felony conviction within the last ten years of their prospective date of employment is not permitted to work for the PLCB, per section 210(c) of the Pennsylvania Liquor Code. Other criminal convictions will be reviewed on a case-by-case basis.How to Apply:+ Resumes, cover letters, and similar documents will notbe reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).+ If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.+ Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.+ Failure to comply with the above application requirements may eliminate you from consideration for this position.Veterans:+ Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional Info/Pages/default.aspx and click the Veterans' Preference tab or contact us at ...@pa.gov .Telecommunications Relay Service (TRS):+ 711 (hearing and speech disabilities or other individuals).If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.EXAMINATION INFORMATION+ Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).+ Your score is based on the detailed information you provide on your application and in response to the supplemental questions.+ Your score is valid for this specific posting only.+ You must provide complete and accurate information or:+ your score may be lower than deserved.+ you may be disqualified.+ You may only apply/testoncefor this posting.+ Your results will be provided via email.Learn more about our Total Rewards by watching this shortvideo ( !See the total value of your benefits package by exploring ourbenefits calculator.Health & WellnessWe offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*Compensation & Financial PlanningWe invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.Work/Life BalanceWe know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*Values and CultureWe believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.Employee PerksSometimes, it is the little extras that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.For more information on all of these Total Rewards benefits, please visitwww.employment.pa.gov and click on the benefits box.*Eligibility rules apply.01Do you possess three or more years of full-time retail experience in a PLCB liquor store and have completed the PLCB's Advanced level Wine Education?+ Yes+ No02If you are claiming experience in the above questions, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience MUST also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.03If you answered Yes to the question above and any of your experience is part-time, please provide the job title, the length of employment and hours worked per week on a part-time basis.04Do you possess four or more years of full-time wholesale or retail experience in the sale of wine that includes experience in stock handling and inventory control, merchandising, and marketing?+ Yes+ No05If you are claiming experience in the above questions, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience MUST also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.06Do you possess four or more years of full-time wholesale or retail experience marketing, selling, and managing wine inventory and storage in the hospitality, restaurant, or food and beverage industries?+ Yes+ No07If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience MUST also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.08Have you completed any college education or training in the fields of Viticulture or Enology or related wine coursework?If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the Attachments tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.If you answer Yes to this question based on education acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting clicking the Evaluation Services link. For more information on foreign education credentials, please visit Info/Pages/default.aspx#q3and click on Other Information.+ Yes+ No09You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application, or result in a lower-than-deserved score or disqualification. Youmustcomplete the applicationandanswer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score.All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.Read each work behavior carefully. Determine and select which Level of Performance most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.The Level of Performance you choose for each work behavior must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered.In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.If you have read and understand these instructions, please click on the Yes button and proceed to the exam questions.If you have general questions regarding the application and hiring process, please refer to ourFAQ page ( Info/Pages/default.aspx) .+ Yes10WORK BEHAVIOR 1 - MANAGES A PREMIUM WINE INVENTORYManages a premium wine inventory. Analyzes industry information to determine where the better products for a given season will be produced, and recommends a selection of premium wine products for the store from the Offering List. Analyzes premium product performance and redistributes slower-moving inventory. Analyzes inventory and orders premium wine products based upon customer expectations.Levels of PerformanceSelect the Level of Performance that best describes your claim.+ A. I have work experience in a Pennsylvania Liquor Control Board (PLCB) store managing a premium wine inventory, analyzing industry information, recommending a selection of premium wine products for the store, and ordering premium wine products based on customer expectations.+ B. I have work experience managing a premium wine inventory, analyzing industry information, ordering, and recommending a selection of premium wine products for a restaurant, distributor, winery, or business.+ C. I have work experience selling wine, or managing wine inventory and storage, in a restaurant, distributor, winery, business, PLCB store, or warehouse.+ D. I have no work experience related to this work behavior.11In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.+ The name of the employer(s) where you gained this experience.+ Details related to your experience working with wine products, e.g., managing a premium wine inventory, analyzing industry information, ordering, and recommending the selection of premium wine products for a restaurant, distributor, winery, or business; or managing wine inventory and storage, in a restaurant, distributor, winery, business, PLCB store, or warehouse.12WORK BEHAVIOR 2 - PROVIDES WINE PRODUCT INFORMATIONProvides premium wine product information to customers. Determines customer needs and recommends products to meet those needs. Reads product reviews and industry-related news and information to discuss with customers. Identifies appropriate wine and food pairings and recommends premium wine products and options to customers. Addresses and resolves customer complaints and inquiries concerning premium wine products.Levels of PerformanceSelect the Level of Performance that best describes your claim.+ A. I have work experience providing premium wine product information to customers of a retail store; determining customer needs and recommending products to meet those needs; identifying appropriate wine and food pairings; and reading product reviews and industry-related news and information to discuss these with customers.+ B. I have work experience recommending wine products or appropriate wine and food pairings to customers of a restaurant, winery (including the retail operations of a winery), distributor, or other related business.+ C. I have successfully completed college-level coursework or formal classroom training related to wine or wine and food pairing.+ D. I have no experience or training related to this work behavior.13In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.+ The name of the employer(s) where you gained this experience.+ Details related to the wine product information you provided to customers.14If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.+ College/University+ Course Title+ Credits/Clock Hours15WORK BEHAVIOR 3 - MANAGES RETAIL MERCHANDISING OF WINE PRODUCTSManages the retail merchandising of premium wine products. Produces signage and ensures that premium wine products are appropriately labeled and correctly priced. Ensures that the premium wine product sales floor is neat, clean, and presentable. Monitors the visual merchandising of premium wine products within a store to ensure that items are adequately stocked and displayed in an esthetically pleasing manner.Levels of PerformanceSelect the Level of Performance that best describes your claim.+ A. I have work experience managing a retail store with the responsibility for ensuring that all premium wine products are appropriately labeled and correctly priced. I have ensured that the premium wine product sales floor is neat, clean, and presentable. I have monitored the visual merchandising of premium wine products within a store to ensure that items are adequately stocked and displayed in an esthetically pleasing manner.+ B. I have work experience stocking or labeling wine products in a restaurant, distributor, winery (including the retail operations of a winery), business, or PLCB store.+ C. I have no experience related to this work behavior.16In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.+ The name of the employer(s) where you gained this experience.+ The details related to ensuring that wine products are appropriately labeled, correctly priced, adequately stocked, and displayed in an esthetically pleasing manner.17WORK BEHAVIOR 4 - PROVIDES EDUCATION CONCERNING WINE SALES AND MERCHANDISINGEducates consumers or employees in wine knowledge (e.g., the various types of wine, their regions of origin, their classification terms, their organoleptic characteristics, and appropriate matching with foods), and in the sales and merchandising of premium wine products.Levels of PerformanceSelect the Level of Performance that best describes your claim.+ A. I have work experience PROVIDING FORMAL EDUCATION IN A STRUCTURED SETTING by developing lesson plans, presentations, and instructional materials for consumers or employees concerning wine knowledge (e.g., the various types of wine, their regions of origin, their classification terms, their organoleptic characteristics, and appropriate matching with foods), or concerning the sales and merchandising of premium wine products.+ B. I have work experience TRAINING EMPLOYEES using existing instructional materials concerning wine knowledge (e.g., the various types of wine, their regions of origin, their classification terms, their organoleptic characteristics, and appropriate matching with foods), or concerning the sales and merchandising of premium wine products.+ C. I have work experience providing education to consumers or employees IN INFORMAL SETTINGS concerning wine knowledge (e.g., the various types of wine, their regions of origin, their classification terms, their organoleptic characteristics, and appropriate matching with foods), or concerning the sales and merchandising of wine products.+ D. I have no experience related to this work behavior.18In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.+ The name of the employer(s) where you gained this experience.+ Details related to the education or training you provided, the types of subjects you covered, the instructional materials you developed, and the recipients.19Have you completed the PLCB's Advanced Level Wine Education Program?+ Yes+ No20Have you completed other wine education concerning the various types of wine, their regions of origin, their classification terms, their organoleptic characteristics, and appropriate matching with foods, or concerning the sales and merchandising of wine products?+ Yes+ No21If you answered 'Yes' to the previous question, please provide the number of clock or credit hours, the name of the training source, and a description of the content related to wine, wine and food pairing, etc. in the text box below.Required QuestionAgencyCommonwealth of PennsylvaniaAddress613 North StreetHarrisburg, Pennsylvania, 17120Website