Returns Coordinator - Hybrid/Remote
: Job Details :

The primary function of this role is maintaining system and process accuracy during real time delivery team release through an extensive multi-system checks-and-balance research process. A Returns Coordinator maintains an open flow of communication between Delivery Managers, Depots, Customer Care, Returns, Inventory Control and WMS Operations, supporting a cooperative Management Team to resolve, address and improve systemic, account and inventory inaccuracies. A Returns Coordinator will also provide support for administrative functions as needed.Pay: $18.00 - $22.00/hour (Based on Experience)Schedule: Full time - Typically Tuesday thru Saturday (Possible Monday/Sunday as business needs) 8.5 hour shift, between hours of 11:30am and 10:30pm, Overtime as needed. Flexibility within shift hours is a must.Essential Duties and Responsibilities:Log and perform SAP ER1/EW1 adjustments in real time while releasing delivery teams using updated release procedures (using SharePoint, DispatchTrack, SAP ER1 and EW1, Outlook)Resolve systemic-to-physical inventory inaccuracies through all stages of depot handling, delivery and reverse logistics movementsReview and resolve discrepancies within complex customer accounts and ensure associated inventory movements are performed with accuracyComplete manual-override warehouse processes to simulate return, picking, shipping, depot loading transactions for escalated customer issues (held merchandise, go-backs and other critical and time sensitive issues) to increase accuracy/visibility of merchandise and customer satisfactionReview and resolve Store/Accounting/Customer Care requests to PGI / PGR documentationSustain working knowledge of all procedures and policies for system interface and customer account managementProvide regular feedback to Returns Coordination Lead/ManagerPerforms other duties and participates in special projects as requiredRequired Skills:Multi-tasking competing prioritiesAbility to self-motivate and complete daily task requirements/quotas with little to no direct supervisionDetail oriented and accurateAbility to communicate proactively and effectively including comprehending and communicating detailed instructions, reading and writing, and having knowledge of commonly used concepts, practices, and procedures as required by the position.Working knowledge of Excel (SAP desired but not necessary)Excellent problem solving skillsDemonstrated ability to quickly recognize and diagnose trend and patterns in inventory transaction dataMust be able to work flexible hours determined by the needs of the department including weekends and evenings.ADA Job Description Percentage of WorkdayStand 8%Walk 10%Sit 80%Climb 0%Stoop, kneel, crouch or crawl 0%Lift and/or Move- Indicate in pounds 2% (no more than 25 lbs)Apply now and find out how Bob's Discount Furniture can be the next step up in your career!Bob's Discount Furniture is proud to be an Equal Opportunity Employer and is committed to reasonably accommodating qualified persons with disabilities to enable them to perform the essential duties of their position.Expected Base Pay Not Including Potential Commissions, Incentive, Bonus, etc. Opportunities:$18.00 - $22.00/hr (Based on Experience)It is policy of Bob's Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law.If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact _hrsupport@. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.#J-18808-Ljbffr