Returns Processor
Imagine finding a career where you're rewarded for doing what you do best—helping others. Wilmington, OH
CONNECTION
At Connection, our purpose is simple: we connect people with technology. From hardware—PCs, printers, servers, and more—to cutting-edge cloud, cybersecurity, and professional IT services, we design, build, and support the IT solutions that thousands of companies, schools, and government agencies rely on every day. We like to think of ourselves as the IT Department for our customers' IT Department. Our company started out almost 40 years ago with two employees and a phone line. Today we're a Fortune 1000 IT solutions partner operating in 174 countries around the world—still driven by that startup mentality and guided by our original purpose.
keywords: position summary,quality assurance,communication,process,performance
Full Time
Overview: Working under direct supervision of the Returns Lead, selecting from a variety of established procedures to accomplish assigned duties and responsibilities, the Returns Processor accurately receives and processes customer product returns to enable credit back to customers in a timely manner.
Responsibilities:
- Responsibilities include unloading delivery trucks and opening and inspecting the product to confirm it meets the terms and condition of its return authorization.
- Reviews and updates the Sales order; documents the condition of the product.
- The Returns Processor engages other departments such as Customer Service, Receiving and Purchasing as needed.
Requirements:
- Unloads and inspects product to confirm it meets the terms and conditions of its return authorization. Keys received products in the ERP system correctly and credits to the Customer in a timely manner.
- Returns product to shelf assignment if a Material Handler is not required to put into the returns inventory.
- Processes unauthorized returns sent back from a Customer by creating a case and working with Customer Care.
- Inspects monitors less than 27 inches to confirm no broken screens. Performs wiping process on an opened hard drive when received to remove any customer information before placing into a shelf location.
- Assists the Returns to Vendor Associates for additional information as needed for product in return location.
- Performs all other duties or special projects as assigned.
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