Location: Waterloo,IA, USA
POSITION SUMMARY
The team member in this position is responsible for providing superior service to both internal and external guests. Team members are expected to deliver the best experience while building genuine relationships with our guests. The Revenue Auditor I is responsible for auditing areas of casino operations and preparing exception reports for errors.
JOB DUTIES AND RESPONSIBILITIES
The following statements are intended as general examples of the duties of this position and are not all-inclusive for specific positions. Other reasonable duties may be assigned.
* Ensure at all times operating principles are being adhered to:
* Clean - Keep all areas clean and pristine.
* Safe - Follow all safety policies and procedures.
* Friendly - Get to know our guests and build genuine relationships with them.
* Fun - Have fun! Be interactive with all internal and external guests while maintaining professional standards.
* Fantastic Value - Effectively manage and ensure an optimum value proposition for our patrons.
* Use the WE CARE formula to deliver the best experience to our guests:
* Welcome - We treat strangers like friends and friends like family.
* Excited - We are enthusiastic and eager. We perform at a level that exceeds guest expectations
* Comfortable - We provide a safe, relaxing, and inviting environment.
* Appreciated - We recognize the full value of our guests.
* Respected - We see and value the uniqueness in each guest and approach each guests needs with dignity and integrity.
* Entertained - We strive to deliver a valuable, enjoyable and delightful experience
* Adhere to department service standards of being accurate, consistent and timely.
* Interacts with all guests and employees to positively affect interactions with guests and employees, and demonstrates resiliency to deal with difficult situations in all types of business conditions. Work effectively and courteously with fellow employees.
* Responsible for auditing paperwork of the previous day's activities in various areas of casino operations.
* Responsible for completing reports associated with the daily audits.
* Responsible for verifying all paperwork received by the Count Team.
* Responsible for preparing exception reports for all errors discovered in audit and issuing to the various departments for review.
* Has basic knowledge of Internal Controls, Standard Operating Procedures (SOPs), and SOX Controls.
* Ensures safety and security of employees and customer financial information.
* Completes all company-required training within designated time frames.
* Performs other duties as assigned.
PHYSICAL/MENTAL DEMANDS AND WORK ENVIRONMENT
The physical/mental demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Demands:
* Ability to use all equipment associated with the position including (but not limited to) computer, printer/copier, 10 key calculator, and telephone/voice mail system.
* Lift up to 25 lbs. move through or to various areas of the casino.
Mental Demands:
* Must possess the ability to learn various computer software programs including SDS, CMS, LMS, and Microsoft Excel and Word.
* Must have the ability to read, write and understand simple instructions and memos.
* Must possess the ability to perform assigned duties under frequent time pressures.
* Ability to focus for long periods of time
Work Environment:
* Ability to work in a brightly lit, smoke-filled casino environment with noise levels.
MINIMUM QUALIFICATIONS
Education:
* High School Diploma or GED equivalent required.
* Associates or Bachelors Degree in Accounting or related field preferred.
Training/Experience:
* Proficiency with Microsoft Excel preferred.
Other:
* Must be able to obtain and maintain a Valid Gaming license.
* Must be able to receive and maintain all required certification(s).
* Must complete all required company training.