Empower Every New Yorker - Without Exception - to Live the Healthiest Life PossibleNYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city's five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers, without exception, to live the healthiest life possible.At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.
Duties & Responsibilities- Contribute expert analysis and document business requirements and processes; communicate requirements to technical personnel through the construction of basic conceptual data, process models and flowcharts, and technical specifications
- Develop status reports for submission to leadership
- Provide expert technical and analytic expertise for the development of the Revenue Cycle System
- Responsible for the daily monitoring and issue resolution of any system related issues reported by end users; will require daily usage of the ESD Service Now application; mentor lower level analysts in completing incidents and optimization requests. Take the lead on optimization projects and complex incidents.
- Interview end users, stakeholders, and project sponsors in order to assess business needs; create business, functional and technical requirements documents based on captured data and in accordance with departmental protocol/standards
- Define external interfaces, constraints, quality issues and other non-functional requirements.
- Ensure that all quality standards comply with internal policies and industry standards.
- Document changes to baseline requirements through standard change control process.
- Develop software test plans, technical requirements, release notes, user and training guidelines and other materials.
- Coordinate, and support unit acceptance testing and subsequent deployments in coordination with other team leaders.
- Perform end user and application support functions including expert problem solving and resolution of application function defects
- Provide Technical Expertise & Leadership in special projects as required.
- Implement opportunities for process improvements and provide analysis and propose change and communicate strategies.
- Due to the responsibilities of your position, you may be required to work beyond your regularly scheduled hours;
- Due to the responsibilities of your position, you will be required to travel to H+H facilities when required for meetings and work-related issues.
- Create statistical reporting based on end user needs within the Epic module assigned.
- Ability to complete demonstrations, develop effective presentations, deliver in a professional manner, and mentor lower level analysts for success
- Epic certification/proficiency must be maintained and up to date including CEE's and NVT trainings to retain employment
Minimum Qualifications1. A Baccalaureate Degree from an accredited college or university with a major in Computer Science, Systems Engineering, applied Mathematics, Business Administration, Economics/Statistics, Telecommunications, Data Communications, or a related field of study; and 2. Five (5) years of progressive, responsible experience in the field of data processing, computer systems and applications. Operations Specialty requires supervisory experience (5 years). Network Services requires a telecommunications background and experience. 3. Broad knowledge and expertise in the characteristics of computers, peripheral devices, communications systems and hardware capabilities, programming languages, E.D.P. applications, systems analysis methodology, data management and retrieval techniques; or 4. A satisfactory equivalent combination of training, education and experience.
Department PreferencesCertification(S)/NYS Licenses/Education:
- Applicable certification or proficiency required*
*For Epic titles onlyKnowledge, Skills, Abilities and other Requirements:At least 2 full life cycle implementation, other implementation of systems, major system upgrade, or application preferredYears of Experience:
- Minimum of 1-year Healthcare Management Experience (Clinical, Technical or Administrative) required
- Minimum of 3 years' experience with EPIC certification required for Epic titles only
Application knowledge and experience with appropriate application required for Epic titles onlyIf you wish to apply for this position, please apply online by clicking the Apply for Job button.If applying online, please include your cover letter in the same file attachment with your uploaded resume.NYC Health and Hospitals offers a competitive benefits package that includes:
- Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
- Retirement Savings and Pension Plans
- Loan Forgiveness Programs for eligible employees
- Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
- College tuition discounts and professional development opportunities
- Multiple employee discounts programs
Note: Candidates selected for a position are required to come to NYC as part of their onboarding.