The Manager–Revenue Cycle is responsible in overseeing the employees who are working remotely or in an office. This individual will evaluate the progress of the Early-Out Representatives maintaining employee records, quality assurance, etc.
Responsibilities:
- Oversee and direct the daily activities of the department
- Coordinate account inventories and report daily/weekly to the Operations Director
- Monitor staff training
- Maintain time and attendance records for staff
- Coordinate and/or assume responsibilities for employees during absenteeism, heavy workloads/call volumes, etc.
- Some travel may be required
- Coordinate overtime to accommodate workloads when necessary
- Report and document employee disciplinary problems to Operations Director and human resources
- Conduct quality assurance measures (i.e. auditing accounts, employee productivity, assist with evaluations of employee work performance)
- Work closely with client service manager to ensure performance matches client expectations and inventory flow properly through the cycle
- Adhere to prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct
- Maintain awareness of and actively participate in the Corporate Compliance Program
- Assist with other projects as assigned by management
Required Qualifications:
- Bachelor's degree or equivalent experience is required
- Epic Systems experience is required
- Experience with patient accounting processes is required
- Early Out and Healthcare Collections experience is required
- Must reside in or near Louisville, Kentucky. Hybrid role
- Ability to effectively work and communicate with coworkers, staff, management and clients
- Ability to present oneself in a professional and courteous manner at all times
- Working knowledge of personal computers
- Demonstrate initiative and creativity in fulfilling job responsibilities
- Excellent written and verbal communication skills
- Ability to prioritize multiple tasks in a busy work environment
- Must demonstrate strong leadership abilities
Firstsource is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace. The company participates in E-Verify and we will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's I-9 to confirm work authorization.
It is the policy of this Company to seek and employ qualified individuals at all locations and facilities, and to provide equal employment opportunities for all applicants and employees in recruiting, hiring, placement, training, compensation, insurance, benefits, promotion, transfer, and termination. To achieve this, we are dedicated to taking affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, and other eligible veterans.