The Revenue Cycle Operations and Quality Assurance Trainer will design, develop and facilitate the training and development programs. Should possess strong presentation skills in order to effectively deliver training and orientation sessions to employees. Maintain documentation of training activities. Handle registration and training logistics. Prepare and administer competency tests. Collaborate in implementing, facilitating, monitoring and measure quality outcomes
Qualifications:Minimum EducationBachelor's Degree (Required)
Minimum Work Experience3 years Experience, developing, planning and facilitating training materials, performance improvement and program management. Strong analytical, oral, and written communication & presentation skills. (Required)3 years Revenue cycle related functions in conjunction with training (Required)
Required Skills/KnowledgeAssociation of Talent Development (ATD) or Development Dimensions International (DDI) certification completed within first year of hireDemonstrated experience in developing and conducting employee training programs, especially for scheduling and registration systems.Experience using Microsoft Publisher, Microsoft office, internet and CNHS Intranet.Experience with Adobe Captivate or Articulate Storyline strongly preferred.
Functional AccountabilitiesTraining Development - Assist in the design, development and coordination of training sessions, programs and competency testing staff.
- Prepare, assemble and revise course materials as requested to meet customer needs.
- Achieve and maintain a solid understanding of the business environment as a whole, include business practices, processes and strategy.
Training Implementation- Conduct training, development, competency testing and general clinic orientation sessions for staff.
- Assist in evaluation of effectiveness of training programs.
- Develop presentation materials, lead meetings and facilitate workgroups
Training Logistics- Maintain training documentation, include registration and completion records.
- Maintain master training calendar, ensure availability of equipment, space and materials.
- Handle registration and training logistics.
- Prepare course advertising materials; coordinate schedule of external and internal training resources.
- Communicate all set ups of training sessions and ensure necessary materials and supplies are available.
Quality Measures- Follow-up with staff in-person after completion of trainings to ensure comprehension.
- Work with management team to provide additional support including coaching and in-services.
- Collaborate with training team to incorporate findings into future training material.
- Support the development quality management measures and drive process improvements across Revenue Cycle Operations.
- Facilitate, and measure regular quality audits across the Revenue Cycle areas to ensure areas meet organizational objectives
- Conduct quality audits and provide feedback to division leadership
- Facilitate and coordinate training and process improvement initiatives based on quality audit results.
- Provide analysis of the quality metrics and updates on Revenue Cycle dashboard.
- Identify and facilitate lean initiatives for areas the fail to meet performance metrics
Training /Quality Program Improvement- Compile training and development data and assist in recommending program/course modifications to meet training objectives; include results of feedback tool and evaluate feedback trends.
- Coordinate data collection process to develop, collect, analyze, report and measure multiple quality improvement initiatives.
- Apply quality management and process improvement principles and tools, using strong
Safety- Speak up when team members appear to exhibit unsafe behavior or performance
- Continuously validate and verify information needed for decision making or documentation
- Stop in the face of uncertainty and takes time to resolve the situation
- Demonstrate accurate, clear and timely verbal and written communication
- Actively promote safety for patients, families, visitors and co-workers
- Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance
Organizational AccountabilitiesOrganizational Commitment/Identification- Partner in the mission and upholds the core principles of the organization
- Committed to diversity and recognizes value of cultural/ ethnic differences
- Demonstrate personal and professional integrity
- Maintain confidentiality at all times
Customer Service- Anticipate and responds to customer needs; follows up until needs are met
Teamwork/Communication- Demonstrate collaborative and respectful behavior
- Partner with all team members to achieve goals
- Receptive to others' ideas and opinions
Performance Improvement/Problem-solving- Contribute to a positive work environment
- Demonstrate flexibility and willingness to change
- Identify opportunities to improve clinical and administrative processes
- Make appropriate decisions, using sound judgment
Cost Management/Financial Responsibility- Use resources efficiently
- Search for less costly ways of doing things
Safety- Speak up when team members appear to exhibit unsafe behavior or performance
- Continuously validate and verify information needed for decision making or documentation
- Stop in the face of uncertainty and takes time to resolve the situation
- Demonstrate accurate, clear and timely verbal and written communication
- Actively promote safety for patients, families, visitors and co-workers
- Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance