Revenue Protection Specialist
: Job Details :

Revenue Protection Specialist

Department: Utility Billing

FLSA Status: Non-Exempt

Hourly Salary: $21.68 - $30.30

Position Overview

Under general direction of the Utility Billing Manager, this individual will be heavily involved with the monitoring and administration of procedures surrounding the collection of past due debt and ensuring that revenue is not lost through poor meter performance and other reasons. This includes the monitoring and administration of delinquent account notifications, accounts sent to the collection agency, payment plans, leak adjustments, pool fill adjustments. This position will also be responsible for monitoring the meter performance of our 2 and above water meters in the City. This will include working with our third-party labor contractor to ensure meter testing is being performed and evaluate meter performing by reviewing and making recommendations regarding estimated readings. This position will provide customer service assistance to clients as needed.

Essential Job Functions

Essential duties and functions, pursuant to the American with Disabilities Act, may include the following. Other related duties maybe assigned.

Review and develop, when necessary, updates to the internal procedures to maintain a good internal control structure and applicable systems to assure compliance with revenue collection for utility billing.

Develop, maintain, and review appropriate procedures to ensure the proper treatment of final bill balances and refunds whether that means transferred balances, mailing final bills, and/or issuing deposit refunds.

Review and approve requests for deposit refunds after sufficient acceptable payment history.

Maintain and reconcile special condition codes applied to customer accounts in Munis to supporting documentation on file justifying the use of those respectable special condition codes.

Review leak adjustments and pool fill adjustment submittals for compliance to policy prior to adjustments taking place.

Administer and maintain the delinquent account notification process.

Administer and maintain the delinquent account shut-off and reconnection process.

Liaison with the legal department regarding accounts where legal actions needs to be pursued and assist as needed with the City Clerk and the legal department as needed for grievance hearings.

Liaison with the public works department regarding the implementation and maintenance of properly functioning

automated meter interface (AMI) system and with meter replacements.

Other duties as assigned

Knowledge, Skills and Abilities

Must possess required knowledge, skills, abilities and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

Exceptional customer service skills that involves receiving and responding to customers concerns and needs in order to make sound judgments.

Exceptional communication skills by the ability to communicate effectively with face-to-face, phone customers, government agencies, and internal departments with a clear and concise understanding.

Possess exceptional organization skills by completing assignments with accuracy and in a timely manner.

Possess proficiency in Microsoft Office software; Outlook, Word, and Excel.

Ability to understand and follow directions from manager.

Ability to work effectively under pressure and with frequent interruptions.

Ability to communicate effectively, both orally and in writing with customers, co-workers and others providing feedback and strong problem-solving skills.

Ability to make mathematical computations quickly and accurately.

Ability to use analytical thinking and reasoning to solve a problem.

Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea and follow-up.

Ability to follow a systematic method of performing a task.

Ability to multi-task in a high-pressure environment.

Ability to interpret rules, policies, and procedures and apply city, state, and federal policies, laws, and regulations.

Make sound judgments while adhering to city ordinances and codes.

Ability to prepare clear and concise reports.

Knowledge of municipal accounting or banking procedures.

Considerable knowledge of computers, networks, communications, and business software applications.

Ability to analyze complex financial transactions.

Ability to communicate with other departmental staff and maintain an effective working relationship with others.

Education and Experience

College degree with coursework in accounting, business, or computer technology preferred. Experience with utility billing practices or banking is preferred. Three to four years of clerical/data entry experience, or an equivalent combination of education, training and experience.

Required Licenses or Certificates

Must possess a valid Mississippi driver's license.

Physical Demands and Working Conditions

Physical requirements include occasional lifting/carrying of 10+ pounds; visual acuity, speech and hearing; hand and eye coordination and manual dexterity necessary to operate a computer keyboard and basic office equipment. Subject to sitting, standing, reaching, walking, twisting and kneeling to perform the essential functions. Working conditions are indoors.