Job Description
TITLE: Reverse Operations Logistics Coordinator POSITION TYPE: Full Time (W2) LOCATION: Fullerton, CA ABOUT WorldLink: WorldLink is a rapidly growing information technology company at the forefront of the tech transformation. From custom software development to cloud hosting, from big data to cognitive computing, we help companies harness and leverage today's most cutting-edge digital technologies to create value and grow. Collaborative. Respectful. Work hard Play hard. A place to dream and do. These are just a few words that describe what life is like at WorldLink. We embrace a culture of experimentation and constantly strive for improvement and learning. We take pride in our employees and their future with continued growth and career advancement. We put TEAM first. We are a competitive group that like to win. We're grounded by humility and driven by ambition. We're passionate, and we love tough problems and new challenges. You don't hear a lot of I don't know how or I can't at WorldLink. If you are passionate about what you do and having fun while doing it; tired of rigid and strict work environments and would like to work in a non-bureaucratic startup cultural environment, WorldLink may be the place for you. For more information about our craft, visit .
WHO we're looking for: We are looking for a Reverse Operations Logistics Coordinator who will be responsible for the life cycle of Return Authorizations (RA), from generation through execution of product disposition, including submission of claim requests for loss of value, timely transaction processing, and asset disposition across multiple sites for the logistics network. You will ensure a positive customer experience by addressing Reverse Logistics requirements, supporting internal and external stakeholders, to close open RA requests while assuring the timely recovery of product. Playing a pivotal role, this position ensures effective coordination and communication, in a cross-functional environment, to drive efforts as a SME, provide reporting to the department and other business leaders, represent a Reverse Logistics perspective with cross-functional teams, and coordinating efforts with technical groups to support a quality customer experience and provide the highest level of customer service.You will actively coordinate logistics operations and identify areas for performance improvements. Work independently and as part of a team with adequate understanding of logistics processes. Generate, analyze, and report Key Performance Indicators for Reverse Logistics. You will be responsible for process performance at the 3PLs, working closely with on-site personnel to drive results. Support warehouse operations to ensure timely disposition of product returns, and assist with or manages projects aligned to reverse logistics strategic objectives. Apply technical knowledge of departmental principles and procedures to perform work within company and regulatory guidelines.
Role and Responsibilities: - Return authorization management.
- Logistics processing of return shipments from customers to warehouse.
- Reconciling claims, invoice discrepancies, inventory variance, and product disposition.
- Work closely with Warehouse Operations, Logistics, Transportation, Finance, and Supply Chain teams.
- Conduct transactional processes to facilitate customer product returns to the warehouse, under managerial supervision, making routine decisions.
- Track and resolve shipping, warehouse, carrier, and inventory discrepancies following general guidelines, and identifying exceptions or high cost deviations for manager approval.
- Ensure completion of processes and transaction to manage product returns, insuring accurate inventory management and timely execution of product disposition.
- Generate, analyze, and report KPIs for business process to include days of inventory, aged inventory, rework solutions, and shipping activity supporting Reverse Logistics.
- Identify standard problems within the delivery cycle and product life cycle to make recommendations, improve delivery methods or dates, authorize standard returns or claims, and address standard problems to ensure internal and external customer satisfaction.
- Works with the logistics team and 3PL's to coordinating activities supporting reverse logistics operations and effective inventory management.
- Troubleshoot system discrepancies {WMP & GMP (SAP)} transactional issues to insure effective inventory management, working with logistics and SAP MIS teams to address system issues or enhancements.
- As necessary, complete SAP WMS new process testing, training, and implementation.
- Identify opportunities for system and process training and support to complete.
- Support bi-annual physical inventories completed at warehouse sites across the network.
- Project Coordinator for various operations projects supporting Reverse Logistics initiatives.
- All other duties as assigned.
Required Experience and Education: - Bachelor's Degree with minimum 4 to 5 years' experience or Minimum 6-8 years experience without a college degree.
- Advanced Excel required.
- SAP experience required.
- Understands the order life cycle as it relates to Warehouse, Logistics, and Supply Chain operations.
- Experience with materials management, master scheduling, or production planning helpful.
- Order management and customer service experience helpful.
- Experience with inventory management and warehouse operations helpful.
- Possess general knowledge of logistics operations related to order management, logistics operations, and inventory controls.
Necessary Skills and Attributes: - Self-motivated individual with the ability to thrive in a team-based or independent environment.
- Detail-oriented with strong organization skills.
- Ability to work in a fast-paced environment.
- Limited supervision and the exercise of discretion.
- Demonstrated ability to analyze information to identify and recommend appropriate course of action.
- Apply problem-solving skills to address issues and work through others for sustainable resolution.
- Able to read, prepare, interpret, and understand logistics documentation to ensure accuracy and determine actions for customer returns processing and resolution.
- Ability to work on problems of routine scope requiring data analysis and reporting from system and non-system sources.
- Ability to exercise judgment within defined practices and policies in selection of methods and techniques to determine solutions.
- Ability to identify issues within the delivery cycle and make recommendations for resolution to authorize standard returns and determination of claims.
- Excellent communication skills are critical when speaking with internal/external customers.
Physical Demands: The physical demands described here are representative of those that must be met by contract employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the contract employee is occasionally required to stand, clean, crawl, kneel, sit, sort, hold, squat, stoop, stand, twist the body, walk, use hands to finger, handle, or feel objects, tools or controls, reach with hands and arms, climb stairs or ladders and scaffolding, talk or hear, and lift up to 20 pounds. Specific vision abilities required by the job include ability to distinguish the nature of objects by using the eye. Operate a computer keyboard and view a video display terminal between 50% - 95% of work time, including prolonged periods of time. Requires considerable (90%+) work utilizing high visual acuity/detail, numeric/character distinction, and moderate hand/finger dexterity. Performs work under time schedules and stress which are normally periodic or cyclical, including time sensitive deadlines, intellectual challenge, some language barriers, and project management deadlines. May require working additional time beyond normal schedule and periodic travel.
WHAT we'll bring: During your interview process, our team can fill you in on all the details of our industry-competitive benefits and career development opportunities. A few highlights include:
- Medical Plans
- Dental Plans
- Vision Plan
- Life & Accidental Death & Dismemberment
- Short-Term Disability
- Long-Term Disability
- Critical Illness/ Accident/ Hospital Indemnity/ Identity Theft Protection
- 401(k)
WHAT you should know: Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. WorldLink is an Equal Employment Opportunity and Affirmative Action employer. All employment at WorldLink is decided on the basis of qualifications, merit, and business need. We endeavor to continue our footprint as a diverse organization by highlighting opportunities for all people. WorldLink considers applicants for all positions without regard to race, color, religion or belief, sex, (including pregnancy and gender identity), age, national origin, political affiliation, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. People with disabilities who need assistance with any part of the application process should contact us. This job description is designed to cover the main responsibilities and duties of the role but is not designed to be a comprehensive list of all.Salary/Pay Range: $35.00-$38.00/hr (Depending on experience)